I have 12 years experience working in Business Process Outsourcing. I have handled mostly Australian Accounts. I have been into Sales/ Telemarketing for almost 3 years. Currently, I'm a SME- Subject Matter Expert for a utility service catering Australia for almost 8 years now. I'm also an Assistant Lead, handling 10 members in the team. I' am working on escalation/ disputes of challenging customers. Mostly are with Ombudsman Complaint, with the skills of being good listener, Empathy, ownership and putting yourself on your customers shoe is an advantage for me to and end my client's issue with flying colors.