Erwin Thomas Email & Phone Number

Started my career at Amazon as Associate from scratch, learning and gaining experience from basics to getting 3 promotions in 4+ years solving different problems at different situations. Quickly learning and developing skills.Automating browsers using well-defined scripts and configuration to capture URLS and details and pushing scripts to Git repository and Github Pulling and updating the reports of the product details and product URLS in MySql DB. Working with the S3 bucket, Incidents follow defined procedures for routine, low priority incident resolution. Update and track continuous improvement log and/or trend reports with opportunities to improve ticket routing and continuous.Implementing Change Management and Incident Monitoring, and performed cleanup activities. Escalate to second level infrastructure support for new or high priority incidents. Implement automation for routine tasks. May mentor or provide guidance for junior team members and Participation on huddles. participating in P1 calls and identifying root cause analysis and resolving. Working with tech teams and stakeholders to bridge the gaps in process. Gave KT to newly hired grads and onboarded them into production.

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  Anand Institute Of Higher Technology

  Electrical, Electronics And Communications Engineering