Erwin Tuazon Email & Phone Number

Los Angeles, Ca, Us

Los Angeles, Ca, Us

Developed all education initiatives for new and current product offerings. Worked cross functionally with the customer support, marketing, and product teams.- Launched a community support portal, doubling the amount of support tickets serviced- Created LMS systems for multiple product lines that reduced implementation time by 75% while maintaining 90% utilization rate of software- Built a customer facing asset library over 300 job aids, including over 60 training videos- Inspired subject matter expertise through bi-weekly webinars and internal trainings- Led all education tool integration projects, including Pendo and inSided

Greater Los Angeles, California

- Led and managed the performance 150+ member team of sales, service and training specialists, increasing sales metrics by 10%, service metrics by 10% and customer rating by 20+ points

Greater Los Angeles, California

Worked cross-functionally with Apple's Education, Marketing, Public Relations, and Retail teams to create and manage workshops, special events, and youth programming in Los Angeles.- Cross-functional project leader collaborating with Education, Marketing, PR, and Retail teams to create and manage workshops, special events, and youth programming in Los Angeles- Managed and trained a team of 20+ customer facing trainers, presenters, and events specialists- Produced 600+ special events and 20,000+ education workshops- Cultivated relationships with dozens of schools in Los Angeles County, reaching 17,000+ students- Created original content and training methodology Apple's education workshops- PR and liaison for Apple, working with prominent and celebrity figures in entertainment and technology