Erwin Knox Jaime Email & Phone Number

United States

San Diego, California, United States

San Diego, California, United States

Greater San Diego Area

Greater San Diego Area

Owned and operated a small procurement and exportation company dealing in high valued goods with clients in Southeast Asia. Personally oversaw goods acquisition and transportation logistics from source to destination. Established solid relationships with shipping companies to ensure excellent order fulfillment to clientele.

Quezon City, Philippines

-At the direction of the President and Board of Directors, organizing limited resources to the most productive uses with the aim of creating maximum value for the company's stakeholders-Developing and cascading the organization’s strategy/mission statement to the lower-ranking staff, and implementing appropriate rewards/recognition and coaching/corrective practices to align personnel with company goals-Planning by prioritizing customer, employee, and organizational requirements-Maintaining and monitoring staffing, levels, Knowledge-Skills-Attributes (KSA), expectations and motivation to fulfill organizational requirements-Driving performance measures for the operation (including a consideration of efficiency versus effectiveness), often in the form of dashboards convenient for review of high level key indicators

San Diego, Ca

Procurement company dealing in exportation

Responsible for assisting in overall daily operations for material distribution from main supply yard to all retail locations and contributes to operational efficiency by controlling inventory and setting pricing of merchandise. Achievements include improvement in profitability due to buying decisions and negotiation with vendors.Key accountabilities include:Daily monitoring of inventory control within the wholesale division and all 6 retail locations.Overseeing daily production and remanufacturing of material at the on-site mill.Price analysis, monitoring market trends, and conducts competitive analysis of all distribution material.Assists in purchasing responsibilities of material for re-distribution.Processing customer order receipts and working in synergy with outside sales personnel to ensure customer orders are thoroughly processed in a timely manner.Training new personnel with relevant operational skills.

Responsible for daily operations within multiple fast-paced sales departments and overseeing 200 plus associates in a $70 million per annum retail store environment. Achievements included excellent customer service survey ratings and improved year-to-year store performance. Key accountabilities included: Analyzing sales statistics and trend reports to formulate action plans to drive store sales and optimize store profitability. Managed store revenue, including cash handling, deposit reconciliation and delivery of deposits to bank.Drive and reviewed financial statements, sales and activity reports, and other performance data to measure productivity (e.g., profit, expense control, shrink, sales, etc.).Directed store operations and communicates with both management and hourly associates about store operations, merchandising, and company direction.Managed inventory associates to drive key factors such as average sales per week, perpetual on-hands, and order quantities by maintaining inventory levels and providing exceptional customer service. Talent management through recruitment, interviews, motivation, coaching and training, performance management. Communicated company values and objectives to align associates towards a common goalEnsured compliance with company policies and procedures by anticipating and proactively responding to compliance issues. Provided supervision and development opportunities for management and hourly associates.Established and maintained relationships with key individuals or groups in the community as the representative for the company.

Responsible for ensuring that excellent customer service is provided to all customers in departments under my purview. Supervised and trained up to 40 associates within several multi-million dollar departments. Achievements included multiple associate of the year awards, improved sales year-to-year, and improvement in turnover year-to-year. Key accountabilities included:Provided outstanding service to external and internal Customers (e.g. assisting customers in store or on phone, handling complaints, etc)Ensured special orders are processed in a timely and professional mannerScheduled proper staffing to meet labor demandsCommunicated company objectives to associates within departments under span of control/constituents Trained, coached and developed associates' customer service skills and product knowledgeParticipated in associate performance reviews for possible promotions, discipline, and/or dischargeEnsured that merchandise is 100% in-stock Ensured that customer to staffing ratio is metPlanned and implemented merchandising strategies utilizing seasonality and relevant eventsCoordinated with assistant store managers and the Freight team in executing merchandising plans Managed minor resets and cross merchandising as necessary

Unfinished Coursework, Compu

Activities and Societies: Kaibigang Pilipino

Bachelor Of Arts, Computer Science

Unfinished Coursework)

Associate, Liberal Arts And Sciences, General Studies And Humanities