Erwin Sison

Erwin Sison Email and Phone Number

Senior Operations Manager @ CloudPay
Valenzuela, NCR, PH
Erwin Sison's Location
Metro Manila, National Capital Region, Philippines, Philippines
Erwin Sison's Contact Details

Erwin Sison personal email

n/a
About Erwin Sison

Strategic leader with 18+ years in KPO, adept at driving operational excellence and fostering high-performing teams. Proven expertise in talent acquisition, engagement and retention, workforce optimization, client satisfaction, and issue resolution.

Erwin Sison's Current Company Details
CloudPay

Cloudpay

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Senior Operations Manager
Valenzuela, NCR, PH
Website:
cloudpay.net
Employees:
1452
Erwin Sison Work Experience Details
  • Cloudpay
    Senior Operations Manager
    Cloudpay
    Valenzuela, Ncr, Ph
    View
  • Adp
    Operations Manager
    Adp Jun 2021 - Present
    Makati, National Capital Region, Philippines
    Drive business unit success by leading and motivating teams to achieve key performance indicators. Implement strategies to enhance operational efficiency, improve quality, and exceed client expectations.
    View
  • Adp
    Senior Team Leader
    Adp Jul 2019 - May 2021
    Makati City
    Led and mentored teams of Subject-Matter Experts and Team Leaders, setting clear goals, providing guidance, and driving performance improvement.
    View
  • Adp
    Team Leader
    Adp Sep 2013 - Jun 2019
    Makati City
    Leveraged strong leadership and technical expertise to lead a team of senior payroll analysts supporting US small business clients, optimizing staffing, driving performance, and fostering a positive work environment. Ensured adherence to stringent quality and service standards while delivering exceptional client experiences.
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  • Stream Global Services
    Team Manager
    Stream Global Services Dec 2009 - Aug 2013
    Led and motivated teams of 15-25 technical support, customer service, and sales professionals at Intuit QuickBooks. Drove team performance through effective coaching, process improvement, and strategic goal-setting. Contributed to organizational success by designing onboarding plans and selecting subject matter experts.
  • Stream Global Services
    Team Officer-In-Charge
    Stream Global Services Nov 2008 - Dec 2009
    • Directly managed the day-to-day activities, performance and development of 5 Subject Matter Experts using the performance management system process in order to attain client goals.• Ensured that the entire LOB met the VOC (Issue Resolution and CSat) and AHT goals by identifying, analyzing and managing top call drivers and agent behaviors that directly impact VOC.• Led the selection process of new SME's by conducting interviews and technical assessments.• Handled third level technical escalations to ensure customer satisfaction and immediate issue resolution.
  • Stream Global Services
    Subject Matter Expert
    Stream Global Services Dec 2007 - Nov 2008
    • Provided real-time floor support to a team of technical support agents.• Conducted technical training and technical coaching sessions.• Ensured team’s Issue Resolution and Handle Time met the targets by identifying, analyzing and managing top call drivers and agent behaviors.• Resolved technical escalation calls.• Identified and provided inputs on unique and recurring customer issues.
  • Stream Global Services
    Associate Training Specialist
    Stream Global Services Aug 2007 - Nov 2007
    • Facilitated client specific and vitality modules to new hires.• Conducted remediation and effective coaching sessions for outlier trainees.
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  • Stream Global Services
    Technical Support Professional
    Stream Global Services Oct 2006 - Aug 2007
    • Accurately identified customers’ needs and provided relevant information and advice for customer decision-making.• Provided technical troubleshooting on software related concerns.• Answered product know-how questions.
    View

Erwin Sison Skills

Bpo Call Centers Performance Management Team Management Troubleshooting Process Improvement Workforce Management Customer Satisfaction Management Technical Support Soft Skills Crm Payroll Escalation Taxations

Erwin Sison Education Details

Frequently Asked Questions about Erwin Sison

What company does Erwin Sison work for?

Erwin Sison works for Cloudpay

What is Erwin Sison's role at the current company?

Erwin Sison's current role is Senior Operations Manager.

What is Erwin Sison's email address?

Erwin Sison's email address is er****@****eam.com

What schools did Erwin Sison attend?

Erwin Sison attended Centro Escolar University.

What skills is Erwin Sison known for?

Erwin Sison has skills like Bpo, Call Centers, Performance Management, Team Management, Troubleshooting, Process Improvement, Workforce Management, Customer Satisfaction, Management, Technical Support, Soft Skills, Crm.

Who are Erwin Sison's colleagues?

Erwin Sison's colleagues are Joseph Allen Panlilio, Allyza Claire C. Guerrero, Jacinta Dibble, Kattya Quesada Murillo, Christopher Chaves Ruiz, Robert Masih, Magdaléna Zemková.

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