Established in 2000, Web Commerce Communications (Singapore) Pte. Ltd. (dba WebNIC) is a leading authority in technology services, a one-stop online solution wholesaler furnishing the best solutions to meet business needs. Our products include domain name wholesale services, web security services, email & cloud services, trademark protection, as well as digital brand management.WebNIC – our global identity is synonymous with quality wholesale Internet service to our 5000 strong resellers. WebNIC Premier Partner Program, designed with growing our resellers business in mind, has helped our resellers accelerate their business expansion globally. As an organization, our management system complies with ISO 9001:2015 certification in the provisioning of customer support & process enhancement for domain name compliances. We are an accredited registrar for ICANN, China, Taiwan, Hong Kong, Malaysia, Singapore, Philippines, Vietnam, EU, US and growing list of other country-code domain names.My Jobdesk Scope :• Leading Indonesia Team to make sure business is well established• Giving a direction to Indonesia Team following the instruction from the Head Office• Assisting Indonesia Team to handle customer and escalate the inquiry or complaint to respective Team in Head Office• Look after the Office environment• Reporting a weekly report to superior in Head Office about the Business Process and Business Plan

My Jobdesk Scope :- Assisting Indonesia Partners to solve any non technical and technical issue- Escalate the Technical issue to Head Office Technical Team- Maintaining the relationship with Partners in Indonesia- Handling all product such as more than 300 Domain extensions, SSL Product from 4 CA such as Digicert, Sectigo, Globalsign and Entrust, Office 365 Product.- Having deep experience using the WHMCS Billing System and any Shared Hosting system such as Cpanel and DirectAdmin- Having capability and experience in managing many Domain Name Registry Control Panels- Having capability and experience in managing SSL CA Panels- Doing any technical testing for new system or product before launched

Merekmu was founded in 2012 with dedicated and euthanistic team to support every inquiry internally and externally. Merekmu is an accredited Registrar for PANDI and since then has become one of the leading PANDI registrar in the region.Merekmu is currently serving more than 5,000 customers and managing over 300,000 domain names. Merekmu is a marriage of strength and depth in serving some of the most demanding customers in the region and also international, such as Bank Sulawesi Tenggara, Bank Wonosobo, FMA (Futbal Momentum Asia), PSN, Pahala Express, Mutiara Bangsa School, Nippisun and many more. Our customers are multinationals, SMEs, international organizations, and agencies who call on our services to help their customers protecting their brands online.My Jobdesk Scope :- Handling Customers to give their solution related with Inquiry or Complaint- Assisting Business Development Team to direct business plan and how to execute the planning- Establishing relationship with PANDI Registry- Managing and configuring WHMCS Billing System and Direct Admin Shared Hosting Panel- Well experienced in Domain Names, SSL, Hosting and Office 365 product

Gemilang Ananta is a reputable ICT Company founded in 1997 by a group of professional, it was originally founded to capitalize the growing demand for IT related to the products and services when the number of companies that served this market was limited. Several of the founders were experienced in Telecommunication Engineering professionals with the same aspiration to contribute in IT solutions. Development and implementation of solutions based on hardware and software that is adapted to the needs and conditions for clients to support efficiency in the management information system or technical communication application solution design , development, implementation, training and maintenance.In addition, anything has captured the attention of our business as quickly or profoundly as the sustainability agenda, particularly as it relates to profitability and environmental responsibility. Boards of directors at PT Gemilang Ananta are tackling the tough challenge of how to drive profitable growth and, at the same time, have a positive on our employee and communitiesMy Jobdesk Scope :- Monitoring the Network Connection for customers. Any issue happened, will escalate the case to the Field Engineer- Creating the MRTG (Multi Router Traffic Grapher) for customer so their network can be monitored

Pasifik Satelit Nusantara is an Indonesian satellite telecommunication and information company and operator. Started as a satellite transponder provider, today PSN grew as a satellite-based information and communication service provider.PSN provides satellite-based mobile communication through BYRU and PASTI, and satellite data communication services for finance, plantation and other industries via VSAT IP system or SCPC.PSN is registered as the first private satellite company in Indonesia and one of five satellite operators in Indonesia. PSN is also an innovation pioneer for Mobile VSAT (MVSAT), a mobile VSAT antenna system using the first Indonesian-made Auto Pointing technology.Jobdesk Scope:- Working as Inbound Customer Support, receiving inquiry and complaint phone call and later escalate it to respective department- Working as Outbound Customer Support, handling email inquiry and complaint, also follow up customer by phone call and giving troubleshooting about their issue- Working as Quality Assurance, my job desk is to monitor Customer Support Agent and giving the training, scoring and evaluation to them