Eryk Grabkowski Email & Phone Number

Waterford, County Waterford, Ireland

• Managed escalation, incident, and change management protocols in the NOC, while collaborating with teams and customers to resolve technical issues, including server administration and PC troubleshooting.
• Monitored and responded to various alerts using systems like WhatsUpGold, SplunkCloud, and CrowdStrike, escalating potential threats/issues when necessary to protect critical systems.
• Provided network support for LAN, WLAN, WAN, and VPN, alongside desktop patching for Windows and macOS, ensuring seamless operation.
• Delivered IT helpdesk support via Zendesk for Active Directory, Google Workspace, Office 365, and Windows 10/11, swiftly resolving user issues ensuring minimal downtime to employees.
• Handled customer service through Salesforce and Vonage, ensuring positive interactions and forwarding cases as needed to maintain customer satisfaction.
• Performed additional responsibilities as assigned, maintaining a proactive approach to system performance and operational efficiency.

Waterford, County Waterford, Ireland

• Assisted with the migration of 100+ PCs from end-of-life Dell encryption software to endpoint managed Windows BitLocker encryption ensuring a secure and smooth transition and backup of important encryption recovery.
• Assisted in exporting and organizing obsolete server snapshots and unmonitored servers, optimizing system resources and enhancing performance for critical servers.
• Assisted with the installation and license activation of Carbonite Endpoint data backup software solution for 100+ end users with minimal downtime.
• Assisted with the seamless transition of the NOC knowledgebase from an end-of-life solution to a more up-to-date platform while organising and updating outdated information making it easier for staff to find useful.