Eryk Grabkowski Email & Phone Number

County Waterford, Ireland

Waterford, County Waterford, Ireland

• Managed escalation, incident, and change management protocols in the NOC, while collaborating with teams and customers to resolve technical issues, including server administration and PC troubleshooting.• Monitored and responded to various alerts using systems like WhatsUpGold, SplunkCloud, and CrowdStrike, escalating potential threats/issues when necessary to protect critical systems.• Provided network support for LAN, WLAN, WAN, and VPN, alongside desktop patching for Windows and macOS, ensuring seamless operation.• Delivered IT helpdesk support via Zendesk for Active Directory, Google Workspace, Office 365, and Windows 10/11, swiftly resolving user issues ensuring minimal downtime to employees.• Handled customer service through Salesforce and Vonage, ensuring positive interactions and forwarding cases as needed to maintain customer satisfaction.• Performed additional responsibilities as assigned, maintaining a proactive approach to system performance and operational efficiency.

Waterford, County Waterford, Ireland

• Assisted with the migration of 100+ PCs from end-of-life Dell encryption software to endpoint managed Windows BitLocker encryption ensuring a secure and smooth transition and backup of important encryption recovery keys with minimal downtime to end users. • Assisted in exporting and organizing obsolete server snapshots and unmonitored servers, optimizing system resources and enhancing performance for critical servers.• Assisted with the installation and license activation of Carbonite Endpoint data backup software solution for 100+ end users with minimal downtime.• Assisted with the seamless transition of the NOC knowledgebase from an end-of-life solution to a more up-to-date platform while organising and updating outdated information making it easier for staff to find useful information for daily operations.