Eryn Feeney Email & Phone Number

Charlotte, Nc, Us

Charlotte, North Carolina, United States

Gorgias provides an integrated helpdesk for e-commerce brands, making it easy to deliver personalized support and automation across multiple channels. Connect all your business and social apps, and turn customer support into a revenue generating activity!As a Customer Onboarding Manager, I...- Lead onboarding experiences and communications directly with merchants, delivering tailored support through virtual meetings, email, and Slack, ensuring a smooth transition for merchants onto Gorgias- Proactively collaborate across success, product, and sales teams to identify risks, build positive relationships, and create solutions that drive long-term customer satisfaction.- Develop and distribute educational content, such as webinars and onboarding plans, to equip merchants with best practices and the resources needed for success.- Maintain accuracy in customer setups and processes, ensuring systems are properly configured to meet their goals and launch efficiently.Here's what I've accomplished so far...- Successfully onboarded over $6.5M in ARR, collaborating with 800+ e-commerce brands including Glossier, Rare Beauty, Dollar Shave Club, Manduka Yoga, and FashionNova- Received a 4.9 CSAT average as an Onboarding Manager, with a 4.8 CSAT for the overall onboarding experience I facilitated (you can see that actual feedback below!)