Eryn Segal Email & Phone Number

Philadelphia, Pa, Us

-Provided calm and precise collection of patient specific information for prescriptions in a call center environment-Created new accounts, initiated refill requests and informed patients about the requirements of the co-pay program-Met and exceeded the pharmacy expectations of a high level personalized friendly performance during calls-Obtained complex patient specific information while conforming to federal HIPAA guidelines in a compassionate and timely manner -Conducted… Show more -Provided calm and precise collection of patient specific information for prescriptions in a call center environment-Created new accounts, initiated refill requests and informed patients about the requirements of the co-pay program-Met and exceeded the pharmacy expectations of a high level personalized friendly performance during calls-Obtained complex patient specific information while conforming to federal HIPAA guidelines in a compassionate and timely manner -Conducted patient calls while working with multiple programs and customer databases-Performed outbound calls to patients to ensure the comprehensive and accurate capture of insurance and prescription essentials -Managed difficult and/or emotional customer situations compassionately and within company expectations for quality patient care Show less

-Coordinated resident memory enhancement activities as part of the recreation team to stimulate brain and hand coordination for patients with brain afflictions-Assisted the Supervisor in conducting hands on workshops with patients in an informal setting to enhance hand/eye coordination and social skills-Implemented one on one task driven mental rehabilitation activity to maintain or improve patient mental function

-Ensured each meal met patients dietary restrictions prior to meal delivery-Set up each meal with proper eating implements based on patient physical capability-Delivered meals to patients in a friendly and energetic manner to aid in patient consumption-Developed a pleasant rapport with patients to ensure the company ideal of true peace of mind and more joy of living to each patient in my assigned area