Erica Saito Email & Phone Number

San Diego, Ca, Us

San Diego, California, United States

Chicago, Il

- Drive quality initiatives across academic health system of 10 hospitals and 2 medical groups. Identify and advance opportunities for alignment to promote system thinking and increase collaboration between teams.- Create picture of quality performance across enterprise for various executive and Board of Director meetings. Synthesize data from all operating units, identify relevant strategic initiatives, and ensure all regulatory reporting requirements are met. - Oversee health equity program for system. Developed long-range health equity plan and manage portfolio of projects across care continuum. Coach project leads to ensure deliverables are achieved and work is advanced strategically.- Developed standard processes to analyze performance on CMS value-based-programs and external rankings. Created data visualizations to identify system and local opportunities for improvement.- Lead social determinants of health project to routinely collect social determinant data from patients and connect patients with resources to address needs. - Implemented outreach program focused on reaching patients in high economic hardship communities to ensure individual health needs were met and reconnected patients to clinical care as appropriate.

Greater Chicago Area

- Led ambulatory quality improvement initiatives in large, academic medical group. Partnered with clinical and operational leaders to identify opportunities for improvement and implement sustainable changes.- Created ambulatory quality dashboards for five medical and surgical specialties. Partnered with physician leaders to identify relevant NQF and HEDIS measures and worked with analytics team to complete technical measure builds. - Consulted on chronic care management pilot to build business case for program growth and sustainment. Demonstrated positive impact of pilot on preventive care, which resulted in permanent ambulatory care coordination program.- Facilitated system project to create standardized heart failure care outcome measurement. Collaborated with physicians and analytics across system to define, build, and implement measures.- Content expert on cost domain of the CMS Quality Payment Program. Amalgamated released information to predict medical group performance and identify focus areas for upcoming year.

Greater Chicago Area

- Oversaw the implementation of Toyota Production System Lean at 118-bed long-term acute care hospital. Coached executive team to select true north metrics to align improvement work with system goals. - Co-led Value Stream Analysis for inpatient improvement work at acute care hospital, engaging nursing, physician, and ancillary leadership to develop improvement plan for fiscal year, including 12 Kaizen events and 10 projects. - Implemented a Daily Management System in 15 areas across 8 departments, resulting in daily problem-solving huddles aligned to achieve organizational goals.- Led teams in PDCA thinking via Kaizens and working sessions to redesign care management for LTACH patients, resulting in quantitative, discipline specific goals to manage length of stay. 38% increase in patients achieving goals 90 days post-redesign. - Engaged multidisciplinary team of clinicians to develop standard clinical criteria for determining appropriate patient ambulation. Demonstrated a 21% improvement in patients ambulated daily.

Greater Chicago Area

Greater Chicago Area

- Applied Lean Six Sigma process improvement methodology to identify root causes of patient perception of nursing quality. Implementing improved patient education at admission and a compassionate-care nursing model to address root causes.- Point of contact for patient experience vendor at Schwab Rehabilitation Hospital. Worked with vendor to reduce average survey administration time by 30%.- Serve as project lead in process to identify new patient experience vendor for Sinai Health System.- Led multi-disciplinary, weekly meetings intended to improve the overall Schwab patient experience with emphasis on identified key drivers. - Orchestrated administration of Caregiver Engagement Survey for Schwab, resulting in a participation increase of 34% from last survey. - Contributed to population health initiative that sought to better know the health needs of Sinai’s population via a text-messaging program.

Lincolnwood, Il

Master'S Degree, Health/Health Care Administration/Management

Activities and Societies: Vice President of Operations, Association of Future Healthcare Administrators at UIC Team Captain for UIC.

Bachelor Of Science (B.S.), Psychology