Erick Salgado Email & Phone Number

Houston, TX, US

• Administered user accounts within Active Directory
• Make sure printers, video conferencing systems and other IT related equipment is functioning
• Installed, configured and troubleshoot desktop systems workstations, laptops, and network issues in a heterogeneous environment
• First responder on day-to-day tickets resolution
• Provided service, maintenance and repairs of computers and peripheral equipment
• Installed and supported client software applications and operating systems

* Managed $3 million dollars worth of inventory* Worked closely with the IT team to collect, image, clean and assigned Chromebooks.* Responsible for asset information and required to accurately upload information into their TIPWeb-IT asset management system. * Travelled from school to school to help with Chromebook management.

• Dell Computers 40+
• Strived for 100% resolution per call
• Troubleshoot issues with various system types, Desktop, Laptops, workstations, and tablets
• Walked customer through tearing down the system to assist in troubleshooting or to repair a part
• Troubleshoot all hardware issues to determine the part that had failed and issue dispatches to repair the system
• Gave best software support for any software calls that came in, provided full resolution and was able to point the customer to the correct resource to get their issue resolved

Houston, Texas, United States

• Worked alongside several academic advisors to convey student concerns or identify specific caseload of students for one-to-one interactions
• Assisted students with navigation around PeopleSoft student center also tending to any additional information requirements such as reading their degree plans
• Answered general advising and campus-life questions and provide estimated wait time
• Assisted with the Transfer Fairs, recruitment events and the campus visits for students
• Worked with all of the departments in Student Services to help provide timely assistance for the students
• Provided students with information about on-campus activities or directed them to the appropriate department

Houston, Texas, United States

• Supported sales and marketing managers by tracking, investigating, and reporting sales information.
• Maintained promotional database by inputting invoice and bill-back data.
• Updated managers by consolidating, analyzing, and forwarding daily action summaries.
• Resolved orders and problems by investigating data and history, while identifying alternate means for filing orders.
• Tracked about 30 invoices daily to maintain organized record of imports.

Bachelor Of Science - Bs, Computer And Information Sciences, General

Associate Of Arts - Aa