Ernest Scarborough Email & Phone Number

Hyattsville, Md, Us

Washington, District Of Columbia, United States

• Plan, implement, and oversee 3 major annual conferences averaging 200-500 attendees with annual budgets averaging $500k – $1M. Manage planning, internal workflow, marketing, and execution; ensure accessibility for all participants. Planned and implemented FCNL’s first-ever hybrid event in March 2022 with attendance of more than 400.• Create event timelines and requirements. Secure and negotiate contracts with venues, contractors, and vendors. Encourage timely decisions and prepare staff and volunteers well in advance of event dates.• Manage registration processes and serve as the primary point of contact for attendees.• Develop and market scholarship budgets; communicate with those requesting financial assistance.• Coordinate all event-related materials. Organize event evaluation; incorporate into future planning.•Spearheaded catering arrangements for various events, including menu curation and vendor liaison, ensuring tailored food and beverage selections that align with event themes and client preferences.• Track, report on, and remain within event budgets and other key metrics.• Serve as a consultant to staff hosting events to ensure high quality and surprise-free execution.• Coordinate with the Director of Friends Place (FP) to maintain consistency between FCNL and FP events.• Develop systems to ensure consistency, quality, and evaluation in all FCNL events.• Research and recommend improvements to event management processes and in technology.• Serve as staff expert for various online platforms for virtual and hybrid events. Train staff and document processes.• Identify and disseminate best practices in processes, technology, and post-event assessment.• Engage with other Quaker organizations; serve as staff liaison to the Annual Meeting Planning Committee.

Washington, District Of Columbia, United States

• Proficiently staffed and directed all in-person and virtual community event programs. Assisted Communities programs and responded to requests from members and volunteers.• Effectively managed program logistics and updates; tracked and maintained detailed database information.• Led cross-event reporting and analysis in collaboration with division leadership to identify trends and recommend solutions; conducted relevant research.•Corresponded with all program speakers and planners on a timely basis regarding participation, materials, and releases; liaised with other departments and organizations regarding events and other related issues.•Prepared all program handout materials for distribution at Community events. •Proficiently staffed and directed all in-person and virtual community event programs. Assisted Communities programs and responded to requests from members and volunteers.•Effectively managed program logistics and updates; tracked and maintained detailed database information.

District Of Columbia, United States

• Planned and organized over 300+ programs a year, worked with government officials (judges) andattorneys to help facilitate content programs and judicial receptions across the 21 practice areas of the law community within the DC/MD/VA area. Coordinated all event logistics, including catering needs. • Played an integral role launching a new Diversity, Equity, and Inclusion Initiative for the DC BarCommunities Office, including implementing administrative policies and selecting members. • Updated and tracked member communications and event status details. Staffed Communities Programs, posted Communities publications and other content to www.dcbar.org..• Assisted with updating content in D.C. Bar Connect as well as formatting and tracking content contributorsfor publications. •Provided interim assistance on the Administrative side of the Communities Department. Worked with the Director of Communities to ensure schedule upkeep not only for the Director, but for any meetingspertaining to the Communities Office. •Provided oversight and tracking of the Communities Office programs schedule for the Communities Office Outlook Calendar and online Google Calendar for members and organizer. •Supported Web Team with sending out notice updates to our members/registrants regarding surveys, new program date updates, cancellations, or postponements of events. • On boarded new team members in the functionality of the Event Management System (EMS) such ascreating room reservation for team meetings and submitting equipment requests per programming needs. Also helped to instill an understanding of Communities Events protocol and operations. • Helped develop and the implement new communications and procedures for Communities Eventsreservation of programs and events with language targeted to improve the delivery of information tomembers and volunteers.

Washington, District Of Columbia, United States

Planned and organized over 300+ programs a year, worked with government officials (judges) andattorneys to help facilitate content programs and judicial receptions across the 21 practice areas of the law community within the DC/MD/VA area. Coordinated all event logistics, including catering needs. • Played an integral role launching a new Diversity, Equity, and Inclusion Initiative for the DC BarCommunities Office, including implementing administrative policies and selecting members. • Updated and tracked member communications and event status details. Staffed Communities Programs, posted Communities publications and other content to www.dcbar.org..• Assisted with updating content in D.C. Bar Connect as well as formatting and tracking content contributorsfor publications. •Provided interim assistance on the Administrative side of the Communities Department. Worked with the Director of Communities to ensure schedule upkeep not only for the Director, but for any meetingspertaining to the Communities Office. •Provided oversight and tracking of the Communities Office programs schedule for the Communities Office Outlook Calendar and online Google Calendar for members and organizer. •Supported Web Team with sending out notice updates to our members/registrants regarding surveys, new program date updates, cancellations, or postponements of events. • On boarded new team members in the functionality of the Event Management System (EMS) such ascreating room reservation for team meetings and submitting equipment requests per programming needs. Also helped to instill an understanding of Communities Events protocol and operations. • Helped develop and the implement new communications and procedures for Communities Eventsreservation of programs and events with language targeted to improve the delivery of information tomembers and volunteers.

Washington, District Of Columbia, United States

• Professionally received and processed multi-source incoming subscription orders; managed Outlook calendar events and meeting requests; organized and distributed all mail items within the Subscriptions office.• Accurately processed a high-volume of payments via Tessitura ticketing software, assigned seats in consideration of patron needs and special requests, and maintained patron account records.Facilitated open channels of communication across Center department lines such as Finance, Membership, Development, and more.• Processed all check payments, coordinated deposit, and established the use of an up-to date, accurate log of all received checks. • Applied strong negotiation and conflict management skills in timely resolution of emergent issues across a high volume of telephone calls and patron emails.• Organized and led the subscriber base expansion project for the 2017/18 Theater Season with full execution of telecommunications project in which over 500 potential patrons were contacted. Kept current on all current subscription offerings of numerous genres including the National Symphony Orchestra, Washington National Opera, theater, ballet, dance, and family programming.

Rockville, Maryland, United States

Warmly received and directed patrons within the main hall on event nights. Assisted House Managers with floor control and responded to patron needs and inquires.•Addressed concert hall logistics and accompanied ADA patrons to their seats as needed; ensured their comfort, safety, and positive experience. •Proactively acquired knowledge and stayed informed as to situational and operational changes across multi-level concert halls.

Hackettstown, New Jersey, United States

Assisted nationally renowned director with general theater office administration and clerical duties. Organized binders, managed phones, printed and mailed out tickets. Designed event brochures and promotional items.•Interfaced with customers in-person and over the telephone; completed ticket orders and generated sales for a busy 200-performance season with over 26,000 patrons.•Conversant in robust "Theatre Manager" ticketing and database management software.Accountable for educator outreach on behalf of the Young Audience Tour Program; placed direct calls and designed email blasts at specifically targeted audiences. •Liaised with Centenary College "Parent Newsletter” and created press releases for upcoming events.Assisted with event organization and hosting; ran concession stand, served as Usher, assisted patrons with inquiries and special requests.•Stage Managed the Women Playwrights Festival; organized contacts and schedules for four different rehearsals and events in one month; supplied technical support during presentations.•Took initiative with teamwork and creative thinking exercises and led engaging activities for the Young Audience Series during Summer Internship 2015.