Erin Schafer Email & Phone Number

Seattle, Wa, Us

Seattle, Washington, United States

Seattle, Washington, United States

Conduct proactive, community-based outreach to identify FCS-eligible individuals.Educate service providers on client program eligibility and the referral process.Complete eligibility review and intake paperwork.Provide person-centered case management to FCS-eligible and authorized individuals.Document all interactions and provided services.Manage multiple deadlines, appointments, key performance indicators, and reporting requirements.Assign clients to an FCS Housing Case Manager when appropriate.Participate in community learning opportunities about homeless and housing crisis services, affordable housing programs and supportive services within the region. Actively collaborate with other programs within the agency, as well as community partners to provide person-centered support to FCS clients.

Greater Seattle Area

Conducted phone and face-to-face outreach to Health Home (HH) enrollees.Completed the opt-in process, including participation agreements, health screenings, initial home visit assessments, and the Health Action Plan.Transitioned and staffed clients with their ongoing HH Care Coordinator. Monitored and tracked due diligence requirements for new program enrollees and engaged clients.Managed the disenrollment process according to due diligence requirements, beneficiary opt-outs, and coordinated case closure procedures. Conducted educational and networking outreach to facility and community partners to support HH service engagement efforts.Collaborated with the HH Program Director to identify program needs and develop response. Communicated and coordinated services with HH staff, other FLC departments, and subcontracted network agencies.Tracked and responded to HH program referrals. Conducted outreach in collaboration with the City of Seattle Navigation Team to identify medically needy homeless individuals and connect them with HH services, FCS housing case management services, and long-term care services.Provided back-up Care Coordination services as needed.

Spokane, Washington Area

Worked with clients and their advocates (including family members, care providers, DDA CRMs, and other identified stakeholders) to identify employment skills and interests, and employment opportunities.Coordinated services with employment staff members who were part of the client’s employment team, e.g. a planner and/or a job coach.Contributed to the development and periodic revision of an individualized service plan (ISP) for each client.Provided clients with resume/portfolio development and job search/interviewing preparation and training.Researched prospective employers to understand their business and industry.Contacted and developed relationships with employers such that they were open to the possibility of employing our clients.Educated prospective employers to help them understand the benefits of hiring individuals with disabilities and the value that such individuals can bring to the workplace.Conducted informational interviews and workplace needs analysis with employers to identify areas where my clients might contribute.Assessed potential employer work sites for health and safety issues, possibilities for natural supports within the workplace, and the need and possibility for ADA reasonable accommodations.Facilitated the job application, interviewing, and hiring process for clients.Completed “new hire” reports, a workplace health and safety report, and a natural-supports plan for each new placement.Provided post-hire coaching and retention services until a successful transfer to other supported employment staff was completed. Produced timely, accurate and thorough documentation (e.g. staff logs, client progress reports, Community Protection (CP) documentation, etc.).Attended and participated actively at client meetings (e.g., DDA annual assessments, required unemployment meetings, CP treatment team meetings, etc.).Actively advocated for client services and rights through good public relations and employer/community education.

Spokane, Washington Area

Prepared loans to sell to investors.Created and maintained complex service-level reports.Documented internal processes.Developed and maintained content for intranet websites utilizing SharePoint.Reconciled general ledger accounts.Processed and approved all mortgage-related invoices.Coordinated department celebrations.

Columbus, Ohio Area

Assisted in the administration of COBRA, FMLA, FLSA, performance management, salary surveys, recruitment, reporting, on-boarding, and exit interviews.Created and led employee training regarding performance management, internal processes, and the Human Resource Management System (HRMS).Created and maintained HR practices.Administered policy and procedure management software.Coordinated employee events, such as the annual Holiday Luncheon, Operation Feed and United Way campaigns, and employee celebrations.Documented employee complaints.Scheduled appointments, maintained HR calendars.Researched employee training opportunities.Served as backup to the Sr. Internal Communications Coordinator.Served as Subject Matter Expert (SME) on the Communication and Forms teams.Created and published the monthly organizational calendar.Created and maintained corporate forms utilizing Microsoft Word, Excel, InfoPath, and SharePoint.Developed and maintained content for intranet websites utilizing SharePoint.

Columbus, Ohio Area

Orlando, Florida Area

Columbus, Ohio Area

Ba, Mass Communication And Social Issues

Activities and Societies: PRSSAAwards: Excellence Scholarship (full-tuition award)

Human Resource Management & Web Development

No degree - classes taken for personal development