Program Manager responsible for managed services contracted by strategic and global clients. The main responsibilities include:Coordination of global and/or regional projectsInternal and external communicationCoordination and identification of business opportunities to expand and maintain existing businessPrioritizing and managing potential complaints or requestsIdentifying processes to optimize, to improve customer satisfaction

Responsible for the integration of the cybersecurity company acquired by Rockwell Automation with presence in LAR and EMEA, and helping to create a new global business unit to serve this new line of services within the existing services portfolio. Among the main tasks are the integration of all personnel from the acquired company into Rockwell Automation, defining the new structure of the created business unit, roles and responsibilities, retaining existing talent and training them in the new processes they must adopt as part of the integration into Rockwell Automation. By procedure, this means End-to-End.Negotiating global resale agreements with external companies, such as Palo Alto, FireEye, Splunk, etc., negotiating the terms and conditions with our SSO and legal teams.Achieving all previously defined objectives, such as (talent retention, maintaining the existing business, providing guidance on daily activities and processes, mentoring, promoting change management, etc.).

Manager of two technical support teams in the post-sales area, providing highly specialized technical support for the company’s product portfolio.The teams I managed were:Technical support team for the Iberian market (Spain and Portugal), consisting of 5 employees in different locations across Europe.European consultants team, supporting various support teams in Europe with complex issues, product problems, etc. This team consisted of 5 high-performance employees of different nationalities distributed across Europe.Among the main tasks were managing customer satisfaction, defining KPIs, development plans, coaching and mentoring employees, addressing potential customer complaints, defining operational processes, technical training plans, talent selection, etc.

My role is to provide technical support to customers and internal departments at Rockwell. This includes the entire range of products, but I specialize in Drives & Motion, PLCs, and networks. Additionally, I am the Team Leader for the Spanish technical support team, responsible for employee development plans and coordinating daily activities.My task was to provide tech support to customers and internal departments of Rockwell. I support all Rockwell products but more focused in Drives & Motion, PLC's and networks. Besides, leading the Spanish Support team,

Servicios de consultoria empresarial, mentorias y headhunting.Ayudamos a emprendedores a validar la idea de negocio, profesionalizar sus negocios, delegación efectiva, definición de objetivos, etc. Como parte de nuestra red de empresas colaboradoras, proporcionamos servicios adicionales como la gestión de redes sociales, creación de logos y branding, Headhunting, entre otros.

A small family-owned company in the flexible packaging sector with 10 employees. My role in the company was as an administrator, managing the administrative area, treasury, purchasing, commercial management with clients, and innovation, developing tools, templates, standards for quotes, among other tasks.Responsible for the international purchasing process, negotiating international agreements, prices, incoterms, etc., with different international suppliers, as well as searching for new suppliers, new products, etc.

Commissioning of special machinery, programming Omron and Siemens PLCs, Fanuc robots, Omron frequency drives, etc.Preparation of electrical schematics and documentation.Post-sales technical support, troubleshooting, phone support, and machinery operation training for operators.