Esgar Hernandez 🚀 Email & Phone Number

Chicago, Illinois, US

As an Account Executive at Sikich, My primary focus is understanding and addressing the unique needs of our clients, empowering them with tailored solutions to enhance the agility and security of their businesses. 🚀💼Adopting a business outcome approach, I thoroughly assess challenges and collaborate with my team to deliver customized solutions that align.

Lake Forest, IL, US

• Detail-oriented and solution-focused IT professional with extensive experience in Managed IT & Cybersecurity; able to explain complex technical concepts in clear, easily understandable terms to audiences with varying.
• Knowledge of compliance regulations such as PCI DSS, CMMC, and NIST
• Understanding of managed IT services and managed security services, including EDR and SIEM
• Deep understanding of IT Security: business continuity, data privacy, information security, disaster recovery.
• Simultaneously managed a book of business (focusing on building relationships, cross-selling/up-selling) while prospecting for net new customers.
• Targeting growing companies special focus on organizations $25M-$2B in revenue

• Consistently exceeded sales targets and successfully achieved a $250,000 quota at 120%, from 2017-2021 demonstrating a track record of exceptional performance and results-driven mindset.
• Devised and deployed sales and marketing tactics to drive strategic growth using CRM (repairshopr.com & squareup.com) increased new customers by 42% within 6 months.
• Contacted approximately 60 prospective customers per 4-hour workday to uncover sales opportunities, boosting overall sales by 35%
• Oversaw end-to-end business processes to maintain proficiency and profitability.
• Responsible for successfully building client relationships, solution selling, cold calling, closing leads, and generating new business.
• Executed CRM campaigns to cross-sell and up-sell new and existing products to current customers resulting in a 20% increase in our monthly sales within 6 months

San Antonio, Texas, US

• Increased sales 25% by educating prospects on benefits of products and services in comparison to competitors.
• Worked with software development team on reported errors and bugs on newly released software.
• Followed up with clients to verify optimal customer satisfaction.
• Tested systems, noting issues and completing preventive maintenance.

• Extensive use of CRM (squareup.com) to maintain accurate activity, contact and account information of all customers and prospects.
• Communicate with prospects via cold call, email & social media.
• Used product knowledge, sales abilities, and customer relations skills to drive substantial sales increases.
• Developed and executed SaaS sales (Office 365, Malwarebytes, Carbonite Cloud) increasing profits by 20% within 8 months.
• Transitioned average of 90 leads into paying customer per month

• Increased sales by offering advice on purchases and promoting additional products.
• Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.

Business Administration And Management, General

High School Diploma