My job as a cabin crew aren't limited to this but to facilitate and manage all resources to deliver a world class guests experience, to create guest loyalty and exceed guests expectations - all while ensuring aircraft security and safety for everyone onboard.Responsible to deliver the highest standards of quality service to guests through an enthusiastic approach while being warm and courteous to all the guests.

As a Senior associate, I headed the reservation operations of a hotel in Sri Lanka. Managed online booking inquiries and assisted guests and travel partners with questions throughout the entire booking cycle. Prior to this role, I was involved with reservations operations of a luxury hotel in New Delhi and a large chain of hotels based out of Portugal.Overall monitoring and keeping a check that the set revenue targets are met by creating a Sales Tracker for Direct Guests and Group… Show more As a Senior associate, I headed the reservation operations of a hotel in Sri Lanka. Managed online booking inquiries and assisted guests and travel partners with questions throughout the entire booking cycle. Prior to this role, I was involved with reservations operations of a luxury hotel in New Delhi and a large chain of hotels based out of Portugal.Overall monitoring and keeping a check that the set revenue targets are met by creating a Sales Tracker for Direct Guests and Group reservation queries to follow up guests leads. Assisted the team with complaints and helped them getting resolved by interacting with the guests. Show less

I was involved in multiple hotel spread across Europe and the Indian Subcontinent of their reservation services. I have experience in working for luxury resorts, small luxury boutique hotels, time share hotels but also city luxury hotels.My duties included but we're not restricted to solving guests queries, being responsible for inventory management, assistance to the Revenue Manager and meet budget targets along with direct guests reservations and website chat.