Eric Sheets Email & Phone Number

Sylva, North Carolina, United States

Dillsboro, North Carolina

Best Western Plus River Escape Inn & Suites has given me strong interpersonal skills because of the volume of guests we serve. Having guests come to our hotel from all around the world has taught me different ways to problem solve, and collaborate, as well as listen. I love helping guests and making them happy, to ensure that they will want to stay with us again!• Answer guest questions about hotel amenities and provide informationabout local businesses or attractions that may be of interest.• Assign rooms pertinent to guests’ needs and choice.• Train new employees on daily tasks and PMS systems, entering customerdata and organizing all interaction logs or phone calls.• Generate reports outlining room occupancy totals, daily transactions,revenue totals, and other figures for management review• Perform computer back-ups and print information for next front deskagent.

• Responds to customer concerns and inquieries to provide completeresolution.• Compiled general software packages from source, such as Apache, PHP,etc.• Created preset configurations files ranging from beginner to novice forserver settings.