Eshon Everett Email & Phone Number

St. Louis, Mo, Us

Greater St. Louis

Seal Beach, California

Provide predictive and proactive technical support to global airline customers in a fast-paced, high efficiency, customer driven environment- Maintain a 98% on-time response rate in meeting airline customer maintenance needs- Manage customer requests for quality, reliability and safety investigations collaborating with internal support teams, effectively presenting results to customers electronically and in person- Lead improvement projects through various review boards communicating progress with senior leadership and customer representatives- Build customer relationships via face to face fleet meetings to actively listen to customer needs and share relevant and timely technical information- Review maintenance documents regularly to assure that they are current and relevant to support customer maintenance efforts- Bridge gaps between airline customers and internal leadership to assure that critical issues are addressed in a high quality, cost effective & timely fashion- Coordinate and develop hands-on training opportunities to enhance the technical skills of Customer Support personnel

Greater Seattle Area

Lead 900+ person organization in achieving technical excellence via skills development, knowledge management & employee engagement initiatives making significant improvements in overall efficiency and employee morale-Collaborate with senior leadership, engineers & technicians to promote industry best practices & successfully instill a culture of learning and knowledge sharing-Implement strategic initiatives to sustain critical skills of aging engineering workforce including a successful wiki-based knowledge repository to support the capture of tribal knowledge and corporate processes-Lead the development of a web-based tool & process to designate enterprise-wide experts in technical areas thus simplifying the process of employing problem-solving experts-Facilitate diverse customer workshops to identify needs, issues and opportunities to continuously improve organizational culture, products & services-Coordinate and develop informal training materials to support on-the-job learning with more 600 voluntary attendees across multiple disciplines-Organize & maintain weekly Community of Practice forum to support cross-capability learning & engagement between technical employees, project managers and senior leadership producing an 85% satisfaction rating amongst surveyed employees and a 200% participation increase over a 2-year time span

Greater Seattle Area

Support all phases of the product test lifecycle to successfully design, analyze, support build and test various articles in a variety of testing environments-Lead preliminary design studies to successfully improve efficiency in wind tunnel test operations, decreasing changeover downtime from 5 hours to 30 minutes-Design and analyze mechanical hardware and model parts for various projects using computer aided design tools Catia V5, Enovia, Pro/Engineer and Elfini-Complete full scale P-8A model test in NASA Ames wind tunnel facility playing a crucial role in the design, build, installation & validation of the test hardware, successfully meeting all customer requirements ahead of schedule and under budget-Manage supplier partnerships as the primary interface between shop personnel and engineering teams, to produce high quality hardware with minimal post-fabrication re-work-Present detailed reports, using MS PowerPoint, Visio & Excel, to peers, senior leaders & customers documenting design progress, test & analysis results and budget status, gaining trust and buy-in from key stakeholders on multi-million dollar projects-Successfully maintain scheduling requirements in a large cross-discipline team environment using both Microsoft Project and Excel

Washington, D.C.

Learned the inner-workings of the commission as a student administrative support person. Made regular connections with Chairman Pat Wood and Presidential-Appointed Commisioners of the organization.

Bachelor Of Science (Bs), Mechanical Engineering

Activities and Societies: College Park Scholars - American Cultures National Society of Black Engineers

High School Diploma, Engineering (A-Course)