Ethan Hong's Location
Greater Seattle Area, United States, United States
Ethan Hong's Contact Details
Ethan Hong work email
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Ethan Hong phone numbers
About Ethan Hong
With over 9 years of dedicated UX research experience, I bring a wealth of expertise in enhancing user experiences for both consumer and enterprise products. My recent focus has centered on Cloud products and AI features, where I've successfully applied advanced research methodologies to drive product innovation and user satisfaction. I thrive on collaborating with cross-functional teams to translate user insights into actionable design recommendations, contributing to the creation of intuitive and impactful digital experiences.
Ethan Hong Work Experience Details
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Ux Researcher (Via Teksystems)Meta Sep 2024 - PresentMenlo Park, Ca, Us -
User Experience Researcher Iii (Via Teksystems)Microsoft Mar 2024 - Jun 2024Redmond, Washington, UsOwner and educator of the benchmark programLead the benchmark study program for the entire cybersecurity platform from the scratch. Execute studies and share the results with the team to help the team to understand their current UX health and prioritize areas to improve. -
User Experience Researcher Iv (Via Magnit)Meta May 2023 - Feb 2024Menlo Park, Ca, UsMajor contributor to the AI chatbot research:Drive LLM based AI chatbot research, which encompass user expectations, behavior and comprehension of advanced AI. Collaborate with other researchers to create a bigger pool of insights on AI usages.Owner of external research participant program:Oversee a vendor program that manages an exclusive group of over 600 users to support the entire product research team. The program has enabled the team to prepare a typical usability studies prep 2x faster.
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Senior User Experience Researcher (Via Brooksource)Microsoft Feb 2022 - Mar 2023Redmond, Washington, UsOwner and educator of cloud product benchmark program:Lead various quantitative metrics development that can be used on benchmark study for the entire cloud service suite. Execute studies and share the results with the team to help the team to understand their current UX health and prioritize areas to improve. Create educational contents and present them to the organization to democratize the newly developed benchmark study methodology and practice.
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User Experience Researcher Iv (Via Crystal Equation)Meta Apr 2021 - Jan 2022Menlo Park, Ca, Us
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User Experience Researcher Ii (Via Crystal Equation)Meta Oct 2020 - Apr 2021Menlo Park, Ca, UsOwner of pathfinding research projects:Work with smart assistant product owners to generate research strategies. Execute and present insights to determine the direction of development and feature prioritization. Owner of external vendor research projects:Manage research projects through the external vendor,communicate requirements, strategy, and oversee research operations. Review the reports from the vendor and publish insights to the internal development teams.
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Senior User Experience Researcher (Via Averro)Microsoft Sep 2019 - Sep 2020Redmond, Washington, UsOwner of product UX research strategy:Generate research questions and methodologies from business requirements to support the development of new business applications and features. Generate and present actionable insights to key stakeholders. Owner of product UX health: Implement metrics and benchmark studies to measure overall UX health of business applications. Present insights to the product team to help to prioritize features to improve.
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Senior User Experience Researcher (Via Filter)T-Mobile Oct 2018 - Sep 2019Bellevue, Wa, UsOwner of principle design and usability research:Define research questions and strategies to drive and develop core usability research programs for various front line business departments. Work with in an Agile team to support design pattern development. Lead team of researchers to ensure that organization's research projects are covered. Define and moderate qualitative user researches. Present customer insights and recommendations to designers, developers, and stakeholders. -
User Experience Researcher (Via Aquent)Blink Feb 2018 - Aug 2018Seattle, Washington, UsOwner of design, moderation, and report of usability research: Defined study plans that are used to drive testing and research on high-profile client's design projects. Moderated qualitative user testing, including: facilitated interviews, card sorting, A/B test, and surveys. Analyzed test results and data to generate customer insights that are presented to designers, engineers, and managements, in a form of written report, presentation, and video highlights. -
Freelance Project ManagerIndependent Contractor Sep 2017 - Mar 2018A Project Manager who builds relationships: Work closely with the senior project manager to complete multiple Microsoft partner projects. Identify and translate technical and business requirements from partners into user scenarios, plans, and specs. Build and maintain a strong ongoing relationship with the various team in Microsoft and its OEM partner companies. Ensure the deliverable are completed in spite of resource limitation and time pressure. Creative UX strategist: Define user scenarios, personas, and feature specifications. Drive team to envision the next user scenario and features that will be showcased at international event such as Gartner symposium. Create wireframes for concept applications. Develop and advocate user insights through extensive industry research. Cross team collaboration, including designer, developer, contents writer, and stakeholders. Align scenarios with product and business strategies.
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Project Manager - User ExperienceHarman International May 2016 - Jul 2017Stamford, Connecticut, UsOwner of multiple Microsoft partnership accounts: Managed over 12 accounts to support Microsoft business transformation projects and IoT solution projects, which consist of: - Simultaneously delivered projects that consist of: customer scenario, user features, demo applications, and visual designs - Researched current user experience and developed business solution for 10 different industries - Identified and translated technical and business requirements into user scenarios, plans, requirements, and specs - Defined strategy, removed ambiguity, and drove team to deliver insight based marketing contents and class leading visual designs - Managed resource, risk, and kept deliverable on schedule Multi-disciplinary team leader of the Solution Delivery Team: Interacted with team consist of designers, developers, and sales managers. Provided clarity and guidance to the production team; status report and future leads to the management. Worked with cross groups in Microsoft and their external partners. Became the advocate for partners and customers to meet their business requirements. Efficient user researcher: Conducted highly efficient user researches to make sure each experience and user journey are applicable to the actual user demographics. Communicated research findings to audiences through written reports and in-person presentations. -
User Researcher (Via Aditi Technologies)Microsoft Apr 2015 - Apr 2016Redmond, Washington, UsOwner of design, moderation, and report of multiple types usability research:As a user researcher of the Xbox team, I defined test plans that are used to drive testing and research on high value video game hardware and design projects. I moderated both qualitative and quantitative user testings, including: facilitated interviews, product reaction words, system usability scale, and surveys. I also analyzed test results and data to generate test reports that are presented to designers, engineers, and managements. Manager of multiple hardware UAT projects:For the hardware user acceptance test (UAT) projects, I lead a team of testers to test hardware's ergonomics, functionality, quality, and design. I also created test schedules and collaborated with software and hardware engineers to ensure the all tested hardware are ready to roll out.Builder of the multiple research lab:I reconfigured test lab to accommodate any give test plan. I built the lab environments for: interview, remote observation, blind touch, and massive playtest.
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Play Test ModeratorWarner Bros. Games Sep 2014 - Apr 2015Burbank, Ca, UsModerator of multiple AAA video game playtests:I worked closely with user researchers to assist them to execute test plans. I recruited and scheduled participants for playtests that involve the most unique demographics. During the playtest session, I moderated the playtest to ensure that the test goes smooth and collects valid data. Also, I troubleshoot technical and research problems on the fly.Builder of the playtest lab:Due to the relocation of the office, the user research team had to rebuild the playtest lab. I rebuilt the lab that is capable of a massive playtest that can test video game titles on multiple platforms. Credit:Mortal Kombat X (2015)Batman: Arkham Knight (2015) -
Research AssistantUniversity Of Washington Mar 2014 - Aug 2014Seattle, Wa, Us- Collect and analyze behavioral and cognitive response data- Prepare materials for UW Human Subjects Committee review- Prepare interview questions- Recruit and/or interview subjects- Maintain accurate records of interviews, safeguarding the confidentiality of subjects, as necessary- Summarize interviews- Provide ready access to all experimental data for the faculty researcher and/or supervisor- Request or acquire equipment or supplies necessary for the project -
Xbox One Moderation SpecialistMicrosoft Nov 2013 - Jan 2014Redmond, Washington, Us- Initial starting member of the new Xbox One Upload Studio Enforcement Team- Interact with the prototype moderation software- Review user created contents and make decision for publish to public - Collect initial user data from the Xbox One Upload Studio usage from the users
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Functionality TesterVmc Jul 2013 - Nov 2013Redmond, Wa, Us- Perform Microsoft Functional Certification Test to ensure all game titles to perform without any functional error- Detect in-game bugs and log into detailed report for developer to review. - Conduct in-lab investigation on unexpected bugs to provide reproduce step to developer- Collect hardware information by creating ACI (Additional Console Information)- Interact with unpublished gaming title to discover potential failure and create walk through for future test
Ethan Hong Skills
Analysis
Consumer Behaviour
Customer Service
Customer Insight
Customer Experience
Testing
Observation
Observational Studies
Korean
Participant Observation
Surveying
Microsoft Office
Usability Testing
Usability
Marketing
Research
Training
Survey Research
Anymaze
Participant Interview
Behavioral Research
Study Moderation
Market Research
Usability Research
User Acceptance Testing
Design Research
Ethan Hong Education Details
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Quantic School Of Business And TechnologyMaster Of Business Administration - Mba -
University Of WashingtonPsychology
Frequently Asked Questions about Ethan Hong
What company does Ethan Hong work for?
Ethan Hong works for Meta
What is Ethan Hong's role at the current company?
Ethan Hong's current role is Senior User Experience Researcher.
What is Ethan Hong's email address?
Ethan Hong's email address is et****@****oft.com
What is Ethan Hong's direct phone number?
Ethan Hong's direct phone number is +1 203-328*****
What schools did Ethan Hong attend?
Ethan Hong attended Quantic School Of Business And Technology, University Of Washington.
What skills is Ethan Hong known for?
Ethan Hong has skills like Analysis, Consumer Behaviour, Customer Service, Customer Insight, Customer Experience, Testing, Observation, Observational Studies, Korean, Participant Observation, Surveying, Microsoft Office.
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