- Work with and understand card present, card not present, and omni channel payments environment.- Work with standard to above standard payment processing configurations, documenting current and proposed flows.- Recommend proper payment processing solutions based on client needs.- Build, cultivate and maintain effective working relationships with the relevant internal and external stakeholders, including end-users, project and sales managers, product teams and staff members.- Maintain an understanding of all aspects of the payment processing model within multiple industries.- Actively and effectively manage a large volume of requests.- Work with product managers and risk compliance managers where necessary for sales support function.

Responsibilities-Manage day to day activities related to team of 18 Inside Sales Representatives-Lead, Motivate and Coach individual sales representatives for success-Communicate with Senior Management on current team status and success of current sales campaigns-Plan and coordinate with leadership for campaign and marketing support of sales campaigns-Interview, hire and train new hires to the sales role; maintain internal new hire training materials-Conduct monthly, mid-year and year end reviews with each sales representative-Hold monthly team meetings to share team status, achievements, best practices and knowledge-Network with various internal partners to solve business issues and client escalations-Manage sales partnership with our new account field and inside sales teams to increase product salesNotable Accomplishments- Participated in building a new sales team in Spokane, WA which included interviewing, training and on-going team support- 2010 Presidents Club qualifier- Manage programs to support BAMS conversion efforts within the product sales team- Designed and implemented an order maintenance process to track order issue post sale for process improvement- Created a sales tracking spreadsheet in excel for all sales associates to track and follow up on completed sales and incentive- Participated in executive training and release of the Clover product solution- Site Events Leader from 2010 thru 2014 – site picnic, holiday luncheon and various other events

-Manage day to day activities related to team of 22 Inside Sales Representatives-Lead, Motivate and Coach individual sales representatives for success-Communicate with Senior Management on current team status and success of current sales programs

-Identify needs of customer to best position merchant POS products, software and loyalty solutions-Market new POS products, software and loyalty solutions to existing customer base-Enhance full customer relationships by proactively cross-selling and up-selling products-Effectively communicate information to customers regarding our products/pricing-Make outbound calls and receive inbound telemarketing calls from existing business customers-Interface with various sales channels, internal departments and Bank contacts to facilitate prompt referrals of leads-Prepare business proposals for new products or services.

-Partner with various internal customers to service merchant escalations-Research and resolve Presidential Issues-Communicate merchant resolutions to Bank Partner Liason's

- Receive incoming reqeusts to add addtional card acceptance types to merchant accounts- Experience with completing these requests on all networks/platforms- Perform parameter updates to merchant POS Equipment