Explaining the pre-operative consent forms and paperwork clearly along with accurately while ensuring excellent customer service. • Responding to patient questions and concerns clearly and confidently while reassuring them and ensuring they understand the procedure/risks along with the benefits. • Explaining the post-operative care steps and schedule accurately to the patient.• Updating the scheduling and patient file software after every appointment.• Filing charts and complete administrative tasks such as day-end and month-end reports as needed. • Complete any other tasks requested by the Center Director or management team such as surgery confirmation calls, arrival times, preparing patients charts for surgery and confirming payments methods • I was also responsible for presenting treatment options to prospective patients and closing patients. • Provide accurate information to patients regarding surgery, pricing, and scheduling.• Manage and address patient questions accurately, concisely and in a timely manner.• Help meet patients' needs by consulting, reassuring and scheduling follow-ups.

Direct, coordinate and manage activities of all departments and aid MEGAComfort owners in formulating and administering organization policies, goals, priorities and objectives. • Oversees daily operations and office management; • Set comprehensive goals for performance and growth and monitor performance with tracking and establish corrective measures as needed; • Analyze internal operations and identify areas of process enhancement; • Human Resources & Training: Ensure effective recruiting, onboarding, professional development, training and team building, performance management, and retention; • Executive Team Coordination and alignment; Document and manage goals and deliverables for each department and team members are set and adhered to; • Support to Owners; • Overseeing Key Projects to include: • Organize and manage tradeshow/customer events, including relevant logistics, lead generation and follow up • Execution of re Brand launch to clients • Execution of new packaging • Developing and execution of training tools for sales people and clients • Developing, recruiting, training and managing LEADGEN team

Slimband is an organization providing surgical supported weight loss. The scope of my role began creating the marketing initiatives, leading the sales team and managing the operational processes of patient care. Achieved a sales increase of 19% in first year of employment, 30% in second year and a overall customer retention improvement of 40% Responsible to P&L and hit budget targets while sourcing equipment improvements Identified the marketing gaps of the organization and oversaw the development of Slimband’s partnership with Cineplex. This campaign resulted in 25% increase in lead generation Lead a team of 27 employees spanning across the sales team, surgical team, credit and patient after care Supported establishment of Brand standards, internal education and governance to ensure compliance Resource Management and workload planning to ensure optimization of company efficiency Strong knowledge of company policy in order to enforce compliance amongst reports Coaching of the customer service team to ensure customer centric approach Power of authority to settle on behalf of the organization, litigation and discovery corporate representative Sets Lead Generation Team and Consulting Team schedule and monitors work load Created efficiency and transparency with reporting and accountability of staff Monitor and coach Consulting team and Lead Generation team on data collection and documentation in Salesforce.com and individual opportunity pipelines to provide sales support and assist with closing sales. Team to build more effective communications, to understand training and development needs, and to provide insight for the improvement of sales and activity performance. Provides timely feedback to senior management regarding performance. Maintains accurate records of all pricings, sales, and activity reports on Tracks and consolidates monthly commissions for Lead Generation team and Sales team

General Manager of Personal Training Position held at Brampton North managing a team of 20 employees including Fitness directors, Personal trainers, Sales Associates and Customer Service while achieving daily goals.  Achievements, furthering the Brampton North location ethics to be the best in the district by bringing down the lost invoice percentages from 11% to 5 %  In first month as the PT Director, lead the district in invoice average along with $/sales 18 Time Top 3 invoice producer by achieving over 25,000 in personal invoice bi weekly  Record of 19,000 invoice in one day o Resolving client inquiries or issues, conducting high intensity meetingso Managing daily, weekly and monthly reporting using Microsoft Excel and Internal reporting softwareo Carrying out the role of a in club Fitness director which assess the quantitative data of a clients fitness status and suggesting a qualitative action plano Conducting Fitness Evaluations based on the assessment of Cardiovascular fitness, endurance and flexibility moduleo Meeting and exceeding sales goals of $55,000.00 biweekly generated through sales from point of sale bookings, new member lists, floor front and other general leads o Management duties the include being very familiar with contact to new member list, EFTs, daily sales reports which include attrition, lost invoice percentages to name a few

Contribution in the fight against one of the serious non-communicable diseases that affect mankind in the form of cancers.Developing, promoting, fostering and sustaining the highest quality research and therapeutics in the field of cancerResearch on stem cells or gene therapy to cure Parkinson’s Disease

Five-time Employee of t he Month exceeding expectations in sales and customer satisfaction. o Front end customer service skillso Engaging walk in customers and prompting purchases through sales supporto Required to meet daily sales quota to remain successfulo Outgoing, and persistent sales professional.

Achieved Canadian Fitness Professional Certification, dedicated to maintaining a high quality fitness education.u CPR certification. o Front end customer service skillso Building clientele through networking o Utilizing reports and statistical data to formulate strategic planning for business prospectingo Advocating club services and packages to clientso Providing Elite Personal Training Services through assisted workouts o Providing and coaching members through Personalized Nutritional Planso Forecasting sales goals and budgetingo Managing Club booking and evaluating performance of colleagueso Facilitating one to one meetings with colleagues reviewing performance goals o Promoting healthy living, club products and workout regimes through cold calling, walk-ins and referrals o Utilizing Microsoft Office to formulate reports and correspondence with head office