In my current position, I'm mainly responsible for:Managing the import doc. team organizing and planning work schedules to ensure delivery times and shipments release, smoothly to the clientsFollowing the receipt of the vessels’ documents; dangerous/cargo/freight manifests, obl/copiesFollowing any issues related to the arrival of the documents/missing data & sending the notifications to the clientsMaking sure that Customs’ requirements are fulfilled & manifest submissionReviewing the freight manifest, updating team with any agreements payments, inland fees, over dimension, making sure that service is correctly provided to clientsAssisting/answering the customers’ queriesFollowing Cairo, Port Said, Damietta offices daily workFollowing with ports of loading any discrepancy in the manifest/bls, avoiding any delay in clients’ smooth releaseNotify head office of any cargo incidences, coordinate with involved parties (survey/terminal/truckers/cargo owners) in accordance to line’s instructionsFollowing up claims, sending all official emails to head office legal dept., updating them with developments & fulfilling their recommendations/requirementsReviewing tariffs of terminals/vendors; to set internal tariff under management supervision, circulate updated tariff globallyAttending to client’s demurrage reduction requestsApproving new clients in GlobeAccomplishes import human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling & disciplining employees; communicating job expectations; planning, monitoring, appraising, enforcing policies and proceduresPreparing all related reports as neededMaintains professional/technical knowledge by attending workshops; Seminars reviewing professional publications; establishing personal networks; participating in maritime line professional societies in a way to be up to date with the economic dynamics, laws and new trends

Responsible for the customer service, helping clients and answering their requests/quires.Receiving the vessels' cargo manifest, reviewing/checking for any discrepancy. Sending to port of loading offices any inquiry. (Discrepancies, demurrage reduction, telex release, free time, inland fees, over dimension); make sure that service is correctly provided to clients. Receiving the ships bag & handing the clients their documents. Answering the clients tracking requests & solving their problems. Following up the corrections with our different departments. (Shipping accounts, documentation & operation). Contacting the clients who did not withdraw their cargo to check the situation and try to assist them and solve their problems - if any -. Preparing the longstanding report, sending it to head office & port of loading offices. Handling the claims correspondence between the line & our different departments. (Legal offices, operation, documentation, survey office & any other related party). Following up the import re-export cases & the destruction cargo cases. In House Trainer & Changing Agent; educate, develop & improve my colleagues’ skills.

Responsible for the inward customer services in CCL - Costa Container lines & GTG - Grandi Traghetti Gilnavi. Helping clients to solve any problem. Answering the clients tracking requests.Following up the corrections and sending any discrepancies. Preparing a monthly report for the un-withdrawn delivery orders & containers. Answering all the shipping line requests. Following up the corrections with our different departments. (Shipping accounts, documentation & operation). Contacting the clients who did not withdraw their cargo to check the situation and try to assist them and solve their problems - if any -. Preparing the longstanding report, sending it to head office & port of loading offices. Handling the claims correspondence between the line & our different departments. (Legal offices, operation, documentation, survey office & any other related party). Following up the import re-export cases & the destruction cargo cases.

Releasing the shipping order upon receiving the shipping declaration from clients. Creating the bill of lading in order to release a copy to the client to finish his procedures. Printing original bills of lading & all invoices (loading charges & freight invoices). Handing the Original b/ls/issuing Telex release/issuing Sea way bills to clients after settling related invoices. Helping clients to solve any problems. Answering all the shipping line requests. Sending documents after vessel’s departure by Fax & courier to the line. Sending EDI & PDF files online to the head office in Italy. Filling all documents concerning each vessel.

(Hapag Lloyd); Translation, following up and revising the manifest with Medlevant (HLagent). Preparing and sending letters for Alexandria Container Handling Company. Preparing dangerous cargo lists. Preparing, reviewing and translating the manifest for Messina and NYK Lines.

Reviewing the manifest. Preparing a report about vacant places in yards. Preparing a plan for operation process to be done, upon vessel’s arrival. Supervising the work overboard and following up the distribution of containers to the assigned yards. Issuing “Damaged Containers” report. Issuing “Different seals” report.

(Farrell and Messina lines) Review the manifest and prepare the discharging invoices and delivery orders. Receiving the clients, checking and reviewing their documents (b/ls, empowering letter, ID, ….), handing delivery orders, handing and collecting bills, preparing demurrage and storage invoices. Reviewing the original bill of ladings with the manifest to find out discrepancies. Follow up the corrections and sending any discrepancies. Prepare a daily report for the released shipments. Prepare a monthly report for the un-withdrawn delivery orders.

Worked as an Accountant in the company's port office.After graduation I became one of the accountants in the head office.