Esley Joubert Callai Bitencourt
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Esley Joubert Callai Bitencourt Email & Phone Number

L1 Technical Support Specialist at ShipHawk
Location: Porto Alegre, Rio Grande Do Sul, Brazil 9 work roles 3 schools
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✓ Verified July 2026 3 data sources Profile completeness 100%

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Current company
ShipHawk
Role
L1 Technical Support Specialist
Location
Porto Alegre, Rio Grande Do Sul, Brazil
Company size
100 employees

Who is Esley Joubert Callai Bitencourt? Overview

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Quick answer

Esley Joubert Callai Bitencourt is listed as L1 Technical Support Specialist at ShipHawk, a with 100 employees, based in Porto Alegre, Rio Grande Do Sul, Brazil. AeroLeads shows a matched LinkedIn profile for Esley Joubert Callai Bitencourt.

Esley Joubert Callai Bitencourt previously worked as Sr. Technical Support Specialist at Accruent and Technical Support Engineer at Accruent. Esley Joubert Callai Bitencourt holds Technology In It Management, It from Senac Rs.

Company email context

Email format at ShipHawk

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ShipHawk

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Profile bio

About Esley Joubert Callai Bitencourt

My goal is to develop people's skills, helping them achieve their full potential. I am a Customer Support Lead driven by my team's metrics and by the customer's satisfaction.

Listed skills include Zendesk, Trello, Trabalho Em Equipe, Jira, and 5 others.

Current workplace

Esley Joubert Callai Bitencourt's current company

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ShipHawk
Shiphawk
L1 Technical Support Specialist
Porto Alegre, RS, BR
Website
shiphawk.com
Employees
100
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9 roles

Esley Joubert Callai Bitencourt work experience

A career timeline built from the work history available for this profile.

L1 Technical Support Specialist

Shiphawk

Porto Alegre, Rs, Br

Sr. Technical Support Specialist

Current
Accruent

Porto Alegre, Rio Grande Do Sul, Brasil

Aug 2024 - Present

Technical Support Engineer

Accruent

São Leopoldo, Rio Grande Do Sul, Brasil

- Technical support to end-users for proprietary web-based software. - Troubleshooting in Cloud and On-Premise (Windows Server) environments, specializing in IIS and SQL Server Management Studio.- Create and run scripts in SQL to query and modify databases.- Provide support exclusively in English via phone and email. - Manage internal knowledge bases.

Apr 2023 - Aug 2024

Customer Support Lead

Nelogica

Remote

Leading customer support teams for online support using Zendesk and Jira platforms. Monitoring relevant metrics such as NPS, CSAT, AHT, AWT, and SLA adherence. Maintaining agents' shifts in a 5x2 scale to guarantee 24/7 support. Managing various support channels, such as chat, e-mail, Telegram, and WhatsApp, in English and Portuguese. Executing monthly performance reviews of the agents using objective metrics and maintaining productivity with quality, providing one-on-one… Show more Leading customer support teams for online support using Zendesk and Jira platforms. Monitoring relevant metrics such as NPS, CSAT, AHT, AWT, and SLA adherence. Maintaining agents' shifts in a 5x2 scale to guarantee 24/7 support. Managing various support channels, such as chat, e-mail, Telegram, and WhatsApp, in English and Portuguese. Executing monthly performance reviews of the agents using objective metrics and maintaining productivity with quality, providing one-on-one feedbacks.July/20 - February/21: Led the 24/7 support team, managing shifts to maintain high availability at the operation.March/20 - January/23: Led the international support team, focusing on 24/7 support, customer satisfaction, and experience. Show less

Jan 2021 - Jan 2023

Trainee Customer Support Lead

Nelogica

Remote

Leading customer support teams for online support using Zendesk and Jira platforms. Monitoring relevant metrics such as NPS, CSAT, AHT, AWT, and SLA adherence. Maintaining agents' shifts in a 5x2 scale to guarantee 24/7 support. Managing various support channels, such as chat, e-mail, Telegram, and WhatsApp, in English and Portuguese. Executing monthly performance reviews of the agents using objective metrics and maintaining productivity with quality, providing one-on-one… Show more Leading customer support teams for online support using Zendesk and Jira platforms. Monitoring relevant metrics such as NPS, CSAT, AHT, AWT, and SLA adherence. Maintaining agents' shifts in a 5x2 scale to guarantee 24/7 support. Managing various support channels, such as chat, e-mail, Telegram, and WhatsApp, in English and Portuguese. Executing monthly performance reviews of the agents using objective metrics and maintaining productivity with quality, providing one-on-one feedbacks.July/20 - February/21: Led the 24/7 support team, managing shifts to maintain high availability at the operation.March/20 - January/23: Led the international support team, focusing on 24/7 support, customer satisfaction, and experience. Show less

Jul 2020 - Dec 2020

Customer Support Assistant Ii

Nelogica

Porto Alegre, Brazil

Provide end-user support regarding questions and problems using the company's software. Support was available by phone, e-mail, and Telegram, using the Zendesk and Jira platforms.

Jul 2019 - Jul 2020

Customer Support Assistant I

Nelogica

Porto Alegre, Brazil

Provide end-user support regarding questions and problems using the company's software. Support was available by phone, e-mail, and Telegram, using the Zendesk and Jira platforms.

Jul 2018 - Jul 2019

It Intern

Sedactel

Porto Alegre, Brazil

Provide on-premise support for users regarding all IT-related equipment, such as hardware maintenance and software setups.

Dec 2017 - Jul 2018

It Intern

Federal University Of Rio Grande Do Sul

Provide on-premise support for users regarding all IT-related equipment, such as hardware maintenance and software setups. Organize the inventory of hardware for repositioning.

Mar 2016 - Dec 2017
Team & coworkers

Colleagues at ShipHawk

Other employees you can reach at shiphawk.com. View company contacts for 100 employees →

TA Trevor Almon Trevor Almon Colleague at ShiphawkUnited States View → IC Ivan Chechotkin Ivan Chechotkin Colleague at ShiphawkUkraine View → NK Nataliia Kukuruziak Nataliia Kukuruziak Colleague at ShiphawkLviv, Ukraine View → IS Ian Senkbeil Ian Senkbeil Colleague at ShiphawkDuluth, Georgia, United States View → AR Autumn Rexford, Capm Autumn Rexford, Capm Colleague at ShiphawkSanta Barbara, California, United States View → KS Kylie Sommer, Capm Kylie Sommer, Capm Colleague at ShiphawkSan Francisco, California, United States View → WZ Weijian Zhou Weijian Zhou Colleague at ShiphawkSanta Barbara-Santa Maria Area, United States View → EC Elena C. Elena C. Colleague at ShiphawkUkraine View → GW Gretchen W. Gretchen W. Colleague at ShiphawkDenver Metropolitan Area, United States View → GF Greg Farmer Greg Farmer Colleague at ShiphawkLouisville, Kentucky, United States View →
3 education records

Esley Joubert Callai Bitencourt education

Technology In It Management, It

Senac Rs

It Technician

Alcides Maya Technology

Computer and server maintenance, hardware and software setup, basic coding and web designing languages (C#, C++, PHP, HTML, CSS.

FAQ

Frequently asked questions about Esley Joubert Callai Bitencourt

Quick answers generated from the profile data available on this page.

What company does Esley Joubert Callai Bitencourt work for?

Esley Joubert Callai Bitencourt works for ShipHawk.

What is Esley Joubert Callai Bitencourt's role at ShipHawk?

Esley Joubert Callai Bitencourt is listed as L1 Technical Support Specialist at ShipHawk.

Where is Esley Joubert Callai Bitencourt based?

Esley Joubert Callai Bitencourt is based in Porto Alegre, Rio Grande Do Sul, Brazil while working with ShipHawk.

What companies has Esley Joubert Callai Bitencourt worked for?

Esley Joubert Callai Bitencourt has worked for Shiphawk, Accruent, Nelogica, Sedactel, and Federal University Of Rio Grande Do Sul.

Who are Esley Joubert Callai Bitencourt's colleagues at ShipHawk?

Esley Joubert Callai Bitencourt's colleagues at ShipHawk include Trevor Almon, Ivan Chechotkin, Nataliia Kukuruziak, Ian Senkbeil, and Autumn Rexford, Capm.

How can I contact Esley Joubert Callai Bitencourt?

You can use AeroLeads to view verified contact signals for Esley Joubert Callai Bitencourt at ShipHawk, including work email, phone, and LinkedIn data when available.

What schools did Esley Joubert Callai Bitencourt attend?

Esley Joubert Callai Bitencourt holds Technology In It Management, It from Senac Rs.

What skills is Esley Joubert Callai Bitencourt known for?

Esley Joubert Callai Bitencourt is listed with skills including Zendesk, Trello, Trabalho Em Equipe, Jira, Kanban, Microsoft Excel, Microsoft Power Automate, and Suporte Ao Cliente.

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