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Esley Joubert Callai Bitencourt Email & Phone Number
L1 Technical Support Specialist
at
ShipHawk
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 100%
Current company
Role
L1 Technical Support Specialist
Location
Porto Alegre, Rio Grande Do Sul, Brazil
Company size
Who is Esley Joubert Callai Bitencourt? Overview
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Quick answer
Esley Joubert Callai Bitencourt is listed as L1 Technical Support Specialist at ShipHawk, a company with 100 employees, based in Porto Alegre, Rio Grande Do Sul, Brazil. AeroLeads shows a matched LinkedIn profile for Esley Joubert Callai Bitencourt.
Esley Joubert Callai Bitencourt previously worked as Sr. Technical Support Specialist at Accruent and Technical Support Engineer at Accruent. Esley Joubert Callai Bitencourt holds Technology In It Management, It from Senac Rs.
Company email context
Email format at ShipHawk
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ShipHawk
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Profile bio
About Esley Joubert Callai Bitencourt
My goal is to develop people's skills, helping them achieve their full potential. I am a Customer Support Lead driven by my team's metrics and by the customer's satisfaction.
Listed skills include Zendesk, Trello, Trabalho Em Equipe, Jira, and 5 others.
Current workplace
Esley Joubert Callai Bitencourt's current company
Company context helps verify the profile and gives searchers a useful next step.
Shiphawk
9 roles
Esley Joubert Callai Bitencourt work experience
A career timeline built from the work history available for this profile.
Sr. Technical Support Specialist
Current
Aug 2024 - Present
Technical Support Engineer
- Technical support to end-users for proprietary web-based software. - Troubleshooting in Cloud and On-Premise (Windows Server) environments, specializing in IIS and SQL Server Management Studio.- Create and run scripts in SQL to query and modify databases.- Provide support exclusively in English via phone and email. - Manage internal knowledge bases.
Apr 2023 - Aug 2024
Customer Support Lead
Leading customer support teams for online support using Zendesk and Jira platforms. Monitoring relevant metrics such as NPS, CSAT, AHT, AWT, and SLA adherence. Maintaining agents' shifts in a 5x2 scale to guarantee 24/7 support. Managing various support channels, such as chat, e-mail, Telegram, and WhatsApp, in English and Portuguese. Executing monthly.
Jan 2021 - Jan 2023
Trainee Customer Support Lead
Leading customer support teams for online support using Zendesk and Jira platforms. Monitoring relevant metrics such as NPS, CSAT, AHT, AWT, and SLA adherence. Maintaining agents' shifts in a 5x2 scale to guarantee 24/7 support. Managing various support channels, such as chat, e-mail, Telegram, and WhatsApp, in English and Portuguese. Executing monthly.
Jul 2020 - Dec 2020
Customer Support Assistant Ii
Provide end-user support regarding questions and problems using the company's software. Support was available by phone, e-mail, and Telegram, using the Zendesk and Jira platforms.
Jul 2019 - Jul 2020
Customer Support Assistant I
Provide end-user support regarding questions and problems using the company's software. Support was available by phone, e-mail, and Telegram, using the Zendesk and Jira platforms.
Jul 2018 - Jul 2019
It Intern
Sedactel
Provide on-premise support for users regarding all IT-related equipment, such as hardware maintenance and software setups.
Dec 2017 - Jul 2018
It Intern
Provide on-premise support for users regarding all IT-related equipment, such as hardware maintenance and software setups. Organize the inventory of hardware for repositioning.
Mar 2016 - Dec 2017
Team & coworkers
Colleagues at ShipHawk
Other employees you can reach at shiphawk.com. View company contacts for 100 employees →
WZ
Weijian Zhou
Colleague at Shiphawk
Santa Barbara-Santa Maria Area, United States
View →
SJ
Sarah Jane Bennett, Pmp
Colleague at Shiphawk
Santa Barbara, California, United States, United States
View →
AA
Anatolii Avoiants
Colleague at Shiphawk
Chorvátsky Grob, Bratislava, Slovakia, Slovakia
View →
AF
Allison Follini
Colleague at Shiphawk
Charlotte, North Carolina, United States, United States
View →
IS
Ian Senkbeil
Colleague at Shiphawk
Duluth, Georgia, United States, United States
View →
JD
Jonathan Day
Colleague at Shiphawk
Los Angeles, California, United States, United States
View →
KS
Kirby Sanford
Colleague at Shiphawk
Santa Barbara County, California, United States, United States
View →
NU
Nikolay Ustimenko
Colleague at Shiphawk
Kyiv, Kyiv City, Ukraine, Ukraine
View →
AS
Alyssa Sotelo
Colleague at Shiphawk
Los Angeles Metropolitan Area, United States
View →
JK
Jackie Kabiri
Colleague at Shiphawk
Washington DC-Baltimore Area, United States
View →
Weijian Zhou
Colleague at Shiphawk
Santa Barbara-Santa Maria Area, United States
View →
SJ
Sarah Jane Bennett, Pmp
Colleague at Shiphawk
Santa Barbara, California, United States, United States
View →
AA
Anatolii Avoiants
Colleague at Shiphawk
Chorvátsky Grob, Bratislava, Slovakia, Slovakia
View →
AF
Allison Follini
Colleague at Shiphawk
Charlotte, North Carolina, United States, United States
View →
IS
Ian Senkbeil
Colleague at Shiphawk
Duluth, Georgia, United States, United States
View →
JD
Jonathan Day
Colleague at Shiphawk
Los Angeles, California, United States, United States
View →
KS
Kirby Sanford
Colleague at Shiphawk
Santa Barbara County, California, United States, United States
View →
NU
Nikolay Ustimenko
Colleague at Shiphawk
Kyiv, Kyiv City, Ukraine, Ukraine
View →
AS
Alyssa Sotelo
Colleague at Shiphawk
Los Angeles Metropolitan Area, United States
View →
JK
Jackie Kabiri
Colleague at Shiphawk
Washington DC-Baltimore Area, United States
View →
3 education records
Esley Joubert Callai Bitencourt education
Technology In It Management, It
It Technician
Alcides Maya Technology
Bachelor'S Degree, Popular Music
FAQ
Frequently asked questions about Esley Joubert Callai Bitencourt
Quick answers generated from the profile data available on this page.
What company does Esley Joubert Callai Bitencourt work for?
Esley Joubert Callai Bitencourt works for ShipHawk.
What is Esley Joubert Callai Bitencourt's role at ShipHawk?
Esley Joubert Callai Bitencourt is listed as L1 Technical Support Specialist at ShipHawk.
Where is Esley Joubert Callai Bitencourt based?
Esley Joubert Callai Bitencourt is based in Porto Alegre, Rio Grande Do Sul, Brazil while working with ShipHawk.
What companies has Esley Joubert Callai Bitencourt worked for?
Esley Joubert Callai Bitencourt has worked for Shiphawk, Accruent, Nelogica, Sedactel, and Federal University Of Rio Grande Do Sul.
Who are Esley Joubert Callai Bitencourt's colleagues at ShipHawk?
Esley Joubert Callai Bitencourt's colleagues at ShipHawk include Weijian Zhou, Sarah Jane Bennett, Pmp, Anatolii Avoiants, Allison Follini, and Ian Senkbeil.
How can I contact Esley Joubert Callai Bitencourt?
You can use AeroLeads to view verified contact signals for Esley Joubert Callai Bitencourt at ShipHawk, including work email, phone, and LinkedIn data when available.
What schools did Esley Joubert Callai Bitencourt attend?
Esley Joubert Callai Bitencourt holds Technology In It Management, It from Senac Rs.
What skills is Esley Joubert Callai Bitencourt known for?
Esley Joubert Callai Bitencourt is listed with skills including Zendesk, Trello, Trabalho Em Equipe, Jira, Kanban, Microsoft Excel, Microsoft Power Automate, and Suporte Ao Cliente.
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