Esmeralda Alvarez Email & Phone Number

New York, New York, United States

• Working with customers on new ideas and menu items to stay relevant in the drinks market.
• Collaborated with industry leaders such as Nintendo and more to conceptualize and produce limited edition beverages, resulting in a 68% increase in monthly sales.
• Utilized market research to analyze area demographics and pricing strategies, leading to a 20% boost in profit margins for new beverage launches.
• Coordinated with international teams to develop unique flavor profiles based on regional preferences, resulting in a 45% increase in customer satisfaction ratings.

New York City Metropolitan Area

• Survey and catalog all existing Corporate training material, programs and other resources used throughout thecompany.
• Maintain an up-to-date listing of all Corporate training courses, programs, material, etc., available to employees.
• Help design/develop an overall training plan for the Company, including identifying specific training to meetunfilled needs and job specific training requirements.
• Design, develop and manage new training programs and material necessary to meet the plan’s objectives.

New York City Metropolitan Area

• Setting goals for the work group, developing organizational capability, and modeling howwe work together
• Demonstrates a calm demeanor during periods of high volume or unusual events andmanages smooth transitions thereafter to keep store operating to standard and to set apositive example for the store team.
• Displays a customer comes first attitude by training and holding partners accountable fordelivering legendary customer service.
• Drives the implementation of company programs by developing action plans and directlymotivating and instructing the store team.