Esmeralda Alvarez Email & Phone Number

New York, New York, United States

• Working with customers on new ideas and menu items to stay relevant in the drinks market. • Collaborated with industry leaders such as Nintendo and more to conceptualize and produce limited edition beverages, resulting in a 68% increase in monthly sales.• Utilized market research to analyze area demographics and pricing strategies, leading to a 20% boost in profit margins for new beverage launches.• Coordinated with international teams to develop unique flavor profiles based on regional preferences, resulting in a 45% increase in customer satisfaction ratings.

New York City Metropolitan Area

• Survey and catalog all existing Corporate training material, programs and other resources used throughout thecompany. • Maintain an up-to-date listing of all Corporate training courses, programs, material, etc., available to employees. •Help design/develop an overall training plan for the Company, including identifying specific training to meetunfilled needs and job specific training requirements. •Design, develop and manage new training programs and material necessary to meet the plan’s objectives.

New York City Metropolitan Area

• Setting goals for the work group, developing organizational capability, and modeling howwe work together• Demonstrates a calm demeanor during periods of high volume or unusual events andmanages smooth transitions thereafter to keep store operating to standard and to set apositive example for the store team.• Displays a customer comes first attitude by training and holding partners accountable fordelivering legendary customer service.• Drives the implementation of company programs by developing action plans and directlymotivating and instructing the store team.