Ott Support Specialist Iii
Current
Feb 2024 - Present
AeroLeads people directory · profile
Emily Smouse Email & Phone Number
OTT Support Specialist III
at
Vimeo
1 work email found
@vimeo.com
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 86%
Current company
Role
OTT Support Specialist III
Location
Irving, Texas, United States
Company size
Who is Emily Smouse? Overview
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Quick answer
Emily Smouse is listed as OTT Support Specialist III at Vimeo, a with 818 employees, based in Irving, Texas, United States. AeroLeads shows a work email signal at vimeo.com and a matched LinkedIn profile for Emily Smouse.
Emily Smouse previously worked as OTT Support Specialist II at Vimeo and Roundtable Project Lead at Apple. Emily Smouse holds Associate Of Science - As, Computer Science from Dallas College.
Company email context
Email format at Vimeo
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{first}.{last}@vimeo.com
89% confidence
AeroLeads found 1 current-domain work email signal for Emily Smouse. Compare company email patterns before reaching out.
Profile bio
About Emily Smouse
Customer service extraordinaire, performance coach, mentor, and advocate for continued education. Over a decade's worth of experience supporting internal and external customers in fast-paced, high-volume call center environments.
Current workplace
Emily Smouse's current company
Company context helps verify the profile and gives searchers a useful next step.
Vimeo
7 roles
Emily Smouse work experience
A career timeline built from the work history available for this profile.
Ott Support Specialist Ii
Jan 2022 - Feb 2024
Roundtable Project Lead
Advocated for the continued education of frontline advisors in professional video and audio technologies to support career development and high-quality customer experiencesCollaborated with business stakeholders, engineering, and knowledge base teams to determine areas of focus and information accuracyAuthored and delivered engaging training content for Photos, iMovie, iWork, Final Cut Pro, and Logic Pro with a 70% average Net Promoter score for sessions delivered FY2021
Apr 2019 - Dec 2021
Creative Media Apps Senior Support
Utilized public and internal documentation to troubleshoot issues with, and recommend workflow options for, pro- and consumer-level customers using Apple-developed creative appsReported emerging issues with new products and owned cases through escalation processSubject matter expert for Photos, iMovie, and iWork software; mentor, performance coach, and backfill manager
Oct 2014 - Dec 2021
Mac & Ios Support Advisor
Delivered friendly and efficient customer support and basic how-to instruction related to macOS, iOS, and Apple ID account issues in a high-volume call center environment
Oct 2012 - Oct 2014
Verizon Fios Senior Support
Internal escalation support and dispatch ticket management for Verizon FiOS home internet and TV services
Sep 2011 - Sep 2012
Nov 2010 - Sep 2011
Team & coworkers
Colleagues at Vimeo
Other employees you can reach at vimeo.com. View company contacts for 818 employees →
JR
Jose Ramirez
Colleague at VimeoColombia
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HO
Haruka Okamoto
Colleague at VimeoSydney, New South Wales, Australia
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AR
Avinash R
Colleague at VimeoBengaluru, Karnataka, India
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MB
Manjesh Byraiah
Colleague at VimeoBengaluru, Karnataka, India
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JD
Jeff Dunham
Colleague at VimeoMinneapolis, Minnesota, United States
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SS
Serhii Slavin
Colleague at VimeoUkraine
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PC
Princess Carolyn
Colleague at VimeoEden, North Carolina, United States
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TW
Tenzin Wangdu D.
Colleague at VimeoBengaluru, Karnataka, India
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AK
Anna Kealey
Colleague at VimeoLondon, England, United Kingdom
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OS
Oleksii Shteinle
Colleague at VimeoZaporizhzhya, Ukraine
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Jose Ramirez
Colleague at VimeoColombia
View →
HO
Haruka Okamoto
Colleague at VimeoSydney, New South Wales, Australia
View →
AR
Avinash R
Colleague at VimeoBengaluru, Karnataka, India
View →
MB
Manjesh Byraiah
Colleague at VimeoBengaluru, Karnataka, India
View →
JD
Jeff Dunham
Colleague at VimeoMinneapolis, Minnesota, United States
View →
SS
Serhii Slavin
Colleague at VimeoUkraine
View →
PC
Princess Carolyn
Colleague at VimeoEden, North Carolina, United States
View →
TW
Tenzin Wangdu D.
Colleague at VimeoBengaluru, Karnataka, India
View →
AK
Anna Kealey
Colleague at VimeoLondon, England, United Kingdom
View →
OS
Oleksii Shteinle
Colleague at VimeoZaporizhzhya, Ukraine
View →
1 education record
Emily Smouse education
FAQ
Frequently asked questions about Emily Smouse
Quick answers generated from the profile data available on this page.
What company does Emily Smouse work for?
Emily Smouse works for Vimeo.
What is Emily Smouse's role at Vimeo?
Emily Smouse is listed as OTT Support Specialist III at Vimeo.
What is Emily Smouse's email address?
AeroLeads has found 1 work email signal at @vimeo.com for Emily Smouse at Vimeo.
Where is Emily Smouse based?
Emily Smouse is based in Irving, Texas, United States while working with Vimeo.
What companies has Emily Smouse worked for?
Emily Smouse has worked for Vimeo, Apple, and Telvista.
Who are Emily Smouse's colleagues at Vimeo?
Emily Smouse's colleagues at Vimeo include Jose Ramirez, Haruka Okamoto, Avinash R, Manjesh Byraiah, and Jeff Dunham.
How can I contact Emily Smouse?
You can use AeroLeads to view verified contact signals for Emily Smouse at Vimeo, including work email, phone, and LinkedIn data when available.
What schools did Emily Smouse attend?
Emily Smouse holds Associate Of Science - As, Computer Science from Dallas College.
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