• Facilitate communication between students and professors while also addressing questions regarding upcoming assignments, thereby increasing student assignment completion rates. • Evaluating student work and participate in coaching sessions alongside the professor, resulting in an increase in student satisfaction with the feedback process and improvement in drawing skills and overall student participation

• As a current staff member at the design laboratory, I serve a student population of 800 students, providing assistance with check-ins, and offering orientations on the use if machines, including CNC, laser cutters, woodworking equipment, and metals. Supporting students in architecture, industrial design, and interior architecture.

Summer Job• Assist in the preparation and execution of New Student Orientation, contributing to an improvement in student course enrollment by 3 % post-orientation.• Facilitated communication between Academic advisors and new students, while promptly addressing inquiries of incoming students, both in person and via email.

Summer Internship • Produced high quality construction documents across all project phases, including Schematic Design, Design Development, and Construction Administration, ensuring adherence to design standards and project requirements. • Collaborated with team members and internal stakeholders to document code reviews, ensure compliance, and coordinate the preparation of project documents.

• Expedited the sale of over 150 new and pre-owned vehicles per month by identifying client needs, directing them to the appropriate department, scheduling appointments and following up post-visit to ensure customer satisfaction.• Exceeded business development target of 100 calls per day, by directing inbound service calls and leads, placing outbound calls to potential leads, calling clients prior to appointment to confirm appointment, and striving to minimize caller hold time.• Trained new hires on the full spectrum of front desk responsibilities, including switchboard operation, message transcription, proper customer etiquette, and completing daily receptionist reports.

• Supported the organization’s mission of reducing poverty by welcoming customers, answering questions, and directing them to the right personnel.• Facilitated the procurement of free and low-cost immigration legal services by scheduling appointments for Justice for Our Neighbors.

• Processed daily transactions in excess of $300 by operating a cash register and handling merchandise returns.• Trained 10 new cashiers to ensure they provided excellent customer service and resolved disputes to the customer’s satisfaction