Erik Neumann Email & Phone Number

Boston, Massachusetts, United States

• Respond to all contacts for nine major brands via email, phone, letters, and social media within 24 hours of receipt, averaging 20k annually• Create, maintain, and analyze daily, monthly & year over year reports for Quality, Brewing, Brand, Operations, Legal & Management teams, leading to production changes leading to improvement of complaint rates by 36% in 2021, and influence brand decisions of discontinuing products, return of legacy styles and identifying sales opportunities • Manage and develop co-op program, including interviewing, hiring, managing position, grooming for future internal opportunities• Onboard and train new team members, discover development opportunities and maintain team morale and engagement

Greater Boston Area

• Maintain ownership over CRM system with routine maintenance, addition of brands (ten to date), letters, products and processes• Surprised and delighted drinkers with promotional items and responses to encourage continued brand engagement

Greater Boston Area

• Built and presented Continuing Beer Education programs for 200+ office employees to build general beer knowledge • Manage relationships with all vendors utilized by the Consumer Relations Department

Greater Boston Area

• Reviewed and processed all donation requests for Non-Profit Organizations; scheduled, coordinated pickup dates, times, and deliveries• Managed inventory of cases of all Boston Beer products daily, up to 50 styles and 1,000 cases• Maintained OSHA Safety Standards in the Warehouse

Greater Boston Area

• Conducted tours of the Samuel Adams Boston Brewery, detailing ingredients, brew process & tastings for guests & groups up to 85• Supported Gift Shop sales and inventory; meet and exceeded individual and group daily, monthly and yearly incentives

• Scheduled opportunities and maintained relationships with clients booking private brewery tours• Assisted Tour & Brewery Programs Manager with Awards Programs; mailed and submitted entries, tracked status, and recorded awards globally• Developed materials, supported and staffed special events including Open Houses and Beer Festivals at the brewery and off-site

Greater Boston Area

• Execute all in-game promotions during regular season and Stanley Cup Playoffs home games as directed by Marketing, Community Relations, Sponsorship, and Ticket Sales teams• Work community outreach events as a promotional & goodwill ambassador for the organization including the 2011 Stanley Cup Championship Rolling Rally with the Duck Boats, Skate with the Ice Girls events, and Boston Bruins Foundation fundraiser events• Manage Ice Girls/Promo Team autograph and photograph station

• Compiled recaps for past and ongoing marketing initiatives involving and pertaining to entire organization• Composed outreach e-mails to fans, including creating content for weekly “Hub Buzz” newsletter

• Prepared in-game set list, developed audio and video entertainment to play between innings and during promotions• Played "pump up" songs and engaging audio clips between pitches and outs to energize crowd and motivate team• Responsible for all audio elements at Campanelli Stadium from before the gates opened through post-game activities

• Executed variety of accounting, programming, and administrative duties including processing registrations; recorded checks in General Ledger; scheduled ice rental times, room rentals, and birthday parties; answered phones, checked messages, responded to general inquiry emails; processed refunds and reconciliations for the largest ice facility management company in the United States• Managed FMC’s “NE Future Stars” program by creating and updating hockey rosters, executing external email communications with parents, and internal email communications with FMC Ice Sports staff

• Responsible for all aspects of on-field events and promotions including national anthem and presentation of colors; script preparation; event sign-up, set-up, and execution; autograph sessions• Participated in game-day meetings; served as receptionist once a week answering phones, directing calls, and greeting visitors; worked special corporate events for companies including Lennox, Bridgewater, and the Boy Scouts of America• Worked as a member of the merchandise team selling items in the stands and in-store, stocked shelves, operated cash register• Gained knowledge as a member of the "Street Team;" distributed pocket schedules to surrounding businesses and communities, handed out surprise free tickets, delivered ticket packages to season ticket holders and clients

Bachelor Of Science Degree In Business Administration, Management And Marketing

High School Diploma