Esraa Mohamed Email and Phone Number

• Managing Export sales & operation accounts for Libya & Handling LCs from receiving orders till delivery contributing to a broader market presence.• Handling the entire purchase order lifecycle from initial placement to the on-time delivery of final product .• Collaborating daily with stakeholders including Business unit, planning , logistics and ware house team to optimize the OTC process, resulting in improved operational efficiency• Handling import orders with its full process and documents from Germany , Holland , Italy & Turkey.• Adhering to the approved budget and introducing suitable measures to counteract potential and actual deviations in consultation with the line managers• Preparing quotations quickly in collaboration with Pricing and on the basis of agreed minimum order quantities, bulk prices, extra packaging charges, payment and delivery conditions etc.• Processing samples on time, taking into account the throughput and delivery times, optimum number of samples and costs, in collaboration with the colleagues responsible in Sales.• Entering and confirming orders in the system once availability checks and order processing have been carried out.• Providing support in range planning and the definition of prices and conditions in collaboration .• Regularly monitoring visit reports, contracts, prices, order quantities, batch sizes, delivery packaging, payment and delivery conditions, payment receipts and complaints and preparing corresponding customer-specific evaluations.• Following up on customer complaints in collaboration with Notification Management and in consultation with the colleagues responsible in Sales and Quality; conducting appropriate communication with the respective customers and implementing suitable measures (e.g. credit notes) in consultation with the line manager and Sales.• Implementing the regional customer service strategy & Sales Report on a Weekly Basis.• Maintain Customer relationships for Future Purchases

• Accept and validate sales order by checking references and validating relevant information• Check availability of order and prepare delivery proposal; where needed select proposed alternatives and update order status• Screening of complex orders (specials) regarding technical content and commercial correctness.• Managing specials, combined shipment, missing or dead on arrival.• Managing sales orders up to delivery to forwarding.• Determine with which functionality the wishes of the customer can be realized• Decide if the functionality through the catalog cannot be realized• Treatment specials: Draw-up Special-Order report• Describe what the customer wants, where it differs from the commercial catalog and formulates possible solutions• Monthly reporting of order receipts, deliveries, sales and stock levels.• Discuss this with Line Manager / Product Marketing / Development / Production Preparation / Planner / Q & R. Adapt the technical content of the order.• Sending special orders: Receives ready signal of Manufacturing planner.• Initiate & run improvement projects.• Requests the internally responsible to deliver substitute goods.• Creates an invoice and lets the order be shipped.• Managing Returns: Receives from Sales the request for goods to be allowed to return. Checks what material is still useful.• Interprets the procedures and determines the amount to be credited. Draughts a Return Authorization Report lists the materials to be returned and justifies the credit amount.• Drive efficiency of order management process; optimize minimum order value & transportation.• Make a selection out of partly contradicting requirements to obtain the most optimal solution for the configuration.

- Monitor shipments and coordinate with customs , carriers and vendors to ensure timely arrival of goods .- Ensure compliance with local customs, state and federal regulations related to international business .- Monitor and report changes in regulations that may affect shipments of goods .- Prepare , review, and submit documents related to import and export activities . - Work with vendors , customers and other departments to ensure timely delivery of goods .- Negotiate with vendors and carriers for competitive pricing and services .- Respond to customer inquiries related to import activities .

- Checking Material status & issuing PO .- PIC for monthly Inventory for all materials ( Raw Material & final product )- Checking daily production Plan of SMD - Planning for some items in SMDAccording to “JIT “ Delivery . ( Just In Time Delivery)- Following shipments until arrival to our side .- Translating E-mails , meetings & training courses .- Weekly & Monthly KPI Report and Calculate Loss Time - PIC of GAMMA Quality Report for Materials & Material Defects