Eddy Self Email & Phone Number

Denver, Co, Us

Denver, Co, Us

Aurora, Colorado, United States

- Lead cross-functional teams in SAFe Agile methodologies and Agile Project Management.- Demonstrated exceptional leadership & operational management skills, leading to a rapid promotion within one year.- Manage 24/7/365 Help Desk team operations, ensuring customer satisfaction and resolution of technical issues for clients worldwide.- Oversee the logistical management of 8,000+ serialized hardware systems and coordinate repairs, optimizing inventory management and ensuring timely delivery of services.- Provide inventory management for 700+ separate hardware devices at multiple customer sites.- Conduct monthly audits to ensure proper hardware asset inventory management.- Supervise all operators, ensuring consistent adherence to procedures.- Regularly schedule meetings with customers & engineers to ensure logistical needs are achieved.- Contributed to an employee engagement plan, enhancing team cohesion and retention, fostering a supportive work environment.

Aurora, Colorado, United States

- Spearheaded 24/7/365 Help Desk operations, ensuring seamless support for government contracts, enhancing uptime and client satisfaction.- Collaborated with DELL and Raytheon Tier 2 in order to resolve complex customer issues- Highly proficient in ServiceNow (ITSM) and Microsoft Office Suite, facilitating efficient communication and documentation processes.- Managed hardware inventory and coordinated logistical documentation for various equipment vendors: DELL, SGI, HPE, Hitachi, DDN, NetApp, Spectra Logic, & Brocade.- Utilized ServiceNow and Microsoft Office Suite to streamline communication and documentation, boosting operational efficiency.

United States

- Held multiple leadership positions within USMC, managing personnel and resources to achieve mission objectives and enhance productivity.- Was responsible for groups ranging between 5 to 40 Marines.- Provided weekly briefings to upper-level management issuing detailed analyses and avenues of approach on how to improve personnel and group output.- Earned experience in intelligence data collection and analysis.

- Led the training of joint personnel on critical reporting requirements, ensuring accurate and timely intelligence dissemination.- Formatted, analyzed, and disseminated serialized reports to high level customers.- Sanitized and provided near real-time serialized reports and post-mission reports.- Provided near real-time threat warnings and indications in support of national and tactical missions.- Trained and mentored junior linguists on processing/exploitation strategies to include mission prioritization and utilization of tools and software suites available.- Directed national and tactical mission fulfillment requirements and assignments.- Configured and prioritized ISR assets to fulfill national and tactical SIGINT mission requirements.- Coordinated with overhead intelligence operations Mission Managers and Subject Matter Experts to find and exploit high value targets.- Worked closely with cross-functional teams to synchronize intelligence efforts, ensuring seamless mission execution.

Bachelor Of Arts - Ba, Organizational Leadership (Project Management), 4.0

Associate Of Arts - Aa, Linguistics - Pashto