Customer Relationship Management Administrator
CurrentTasks: Implementation, configuration, coordination, troubleshooting, security, usage monitoring, and the development of specialized system procedures within MetaSource’s CRM system. Understanding, identifying, and executing future improvements on current issues. Identifying and implementing key metrics to measure sales performance and opportunities. Managing interfaces, troubleshooting, and training others. Collaborating in the development and enhancements for MetaSource’s ERP system. Frequent interactions & fielding questions/concerns from co-workers with different role-levels within MetaSource. Passion in creating efficient systems through an elegant and intelligent customer relationship management tool. Detail-oriented, autonomous, flexible, collaborative, solution-oriented, diplomatic, open-minded. Advanced computer skills including basic coding (SQL) knowledge, Microsoft office; Word, PowerPoint, Outlook and Skype for Business; advanced user of personal productivity tools and mobile device technology; ability to work autonomously and collaboratively; effective organizational skills, time management, and detail orientation with the ability to support several projects concurrently, while maintaining excellent follow-through; excellent verbal, written, and interpersonal communication skills.
