Assist customers with isolating technical issueAsk probing questionsTroubleshoot any software problems on their computers, phones, tablets, watches, ect. Assist customers with creating repairsAssist customers with billing questionsGuiding customers on how to use their devices

Process data repairsSend and receive emailsMake outbound callsAssist customers with processing paymentsAssist customers with reconnecting electricity service Monitor emails

Assist customers with starting, stopping, transferring gas service Assist customers with making paymentsEnsure to notate every accountAssist customers with placing them on payment arrangements Deescalate hostile phone callsMake outbound calls when necessary