Estelle Bertram Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, Australia

Sydney, Australia

Sydney, Australia

Advertising Sales:By maintaining a successful partnership and a positive experience across digital and print media advertising, I generate new clients and revenue. I work collaboratively with brand managers across business, research and creative for each key brand, ensuring the best responses for clients. While managing existing client relationships, I drive new revenue into business and grow the portfolio of clients we currently work with.• Cultivating and managing new and existing… Show more Advertising Sales:By maintaining a successful partnership and a positive experience across digital and print media advertising, I generate new clients and revenue. I work collaboratively with brand managers across business, research and creative for each key brand, ensuring the best responses for clients. While managing existing client relationships, I drive new revenue into business and grow the portfolio of clients we currently work with.• Cultivating and managing new and existing accounts with small and midsize business owners.• Cold-calling prospecting new business nationally to sell advertising solutions in print and digital media.• Sourcing new clients to advertise across a range of titles.• Developing advertising proposals for new and existing clients.• Up-selling to existing clients in order to maximise campaign optimisation.• Prioritising tasks, including handling quotes, budgets, managing campaign costs and various administrativetasks. Show less

Sydney, Australia

Retail Sales:Together with the National Account Manager, I drive the sales direction across Bauer’s magazine category into the key retail marketplace (Coles, Coles Express, Lagardere and 7 Eleven). By implementing marketing strategies and promotions, I maximise category growth through our retail partners ensuring competitive advantage and profitability to Bauer Media Group.Responsibilities include: -Developing, implementing and executing annual promotional programs across key… Show more Retail Sales:Together with the National Account Manager, I drive the sales direction across Bauer’s magazine category into the key retail marketplace (Coles, Coles Express, Lagardere and 7 Eleven). By implementing marketing strategies and promotions, I maximise category growth through our retail partners ensuring competitive advantage and profitability to Bauer Media Group.Responsibilities include: -Developing, implementing and executing annual promotional programs across key retail chains alongside the National Account Manager.-Reviewing and extracting sales data to provide timely feedback on customer performance, trends, threats and opportunities - including category analysis, planning and other ad-hoc requirements (Data platforms include: AZTEC/Data Warehouse/Neilson).-Reviewing and forecasting promotional Return on Investment.-Understanding shopper behaviour and the implications some strategies might have on other parts of the business.-Executing campaign point of sale through content development and production.-Liaising with key internal and external stakeholders through both formal (EComms/EDM) and informal communication.-Management of Brand/Price Reviews and Newline implementation - Ensuring documentation and timeline processes are tailored to reflect individual account guidelines. Show less

Sydney, Australia

Agoda is an online travel agency that provides accommodation partners with a worldwide marketing platform.Alongside the Partner Services team, I established and managed a portfolio of hotel partners. I serviced both proactive and reactive, marketing and operation tasks, ensuring incremental growth expectations met both partners and company business goals. Responsibilities Included: -Preparing and presenting strategic business proposals to accommodation partners to support… Show more Agoda is an online travel agency that provides accommodation partners with a worldwide marketing platform.Alongside the Partner Services team, I established and managed a portfolio of hotel partners. I serviced both proactive and reactive, marketing and operation tasks, ensuring incremental growth expectations met both partners and company business goals. Responsibilities Included: -Preparing and presenting strategic business proposals to accommodation partners to support the business growth and decision making in new campaign programs.-On-boarding new accommodation partners - assisting with acquisitions and listing setup, optimising online content to maximise conversion.-Tracking daily competitor analysis to review pricing, promotional and content against online and mobile channels.-Participating and reporting on market analysis across industry platforms to understand consumer behaviour. -Driving resolution with a proactive approach to ensure business expectations are met through set KPI's.-Developing and maintaining strong relationships with key decision makers within the accomodation supplier network.-First point of escalation for retention activity and operational conflict issues. Show less

Sydney, Australia

In support of the Operations Manager I managed a dynamic, high energy team of ten Customer Service Officers for the Network Services distribution hub, servicing a high volume of inbound and outbound operational tasks across the newsagent and national retail chain network.Responsibilities included:-Preparing and conducting induction training for all on-boarded Customer Service Officers.-Refining the internal presentation and understanding of data through additional learnings… Show more In support of the Operations Manager I managed a dynamic, high energy team of ten Customer Service Officers for the Network Services distribution hub, servicing a high volume of inbound and outbound operational tasks across the newsagent and national retail chain network.Responsibilities included:-Preparing and conducting induction training for all on-boarded Customer Service Officers.-Refining the internal presentation and understanding of data through additional learnings around SAP based analytics platform (Business Objects).-Ensuring all Customer Service officers are consistently meeting determined business KPI’s, through ongoing performance reviews and individual coaching.-Recruiting new customer service officers.-Handling escalation issues beyond the customer service officers around particular issues and enquiries. -Liaising with internal departments for additional investigation and problem solving.-Identifying escalation processes for improved issue response time and accuracy.-Writing and disseminating electronic communications to customer base.-Account administration and reconciling client payments. Show less

Gisborne & Hawkes Bay, New Zealand