Ester Santos Email & Phone Number

Manchester Area, United Kingdom

• Welcomed guests and clients in friendly, positive manner.
• Answered and directed incoming calls to relevant staff members using multi-line telephone system.
• Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty.
• Organised and updated weekly schedules and monthly calendar.
• Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
• Processed and distributed incoming correspondence to relevant staff, facilitating team communication.

Manchester, England, United Kingdom

• Handled reservations: Ensured prompt and precise bookings for guests.
• Conducted face-to-face check-ins: Welcomed guests and provided assistance during their stay.
• Managed event-specific rates: Coordinated pricing adjustments for special occasions.
• Addressed guest inquiries: Responded to questions and requests promptly.
• Contributed to internal Airbnb initiatives: Collaborated on design and process improvements.

Manchester, England, United Kingdom

• Provided assistance to the Property Manager in establishing and achieving daily leasing and renewal goals.
• Checked the eligibility of prospective tenants.
• Accurately described properties' features and amenities.
• Personalized presentations based on a thorough assessment of the client's needs and financial resources.
• Answered inquiries for properties, as well as calling each individual web prospect.
• Maintained extensive knowledge of housing market trends and developments.

Manchester, England, United Kingdom

• Welcomed guests by completing check-in procedures and amending required reservation changes.
• Offered guests local knowledge and information on dining, entertainment and sightseeing experiences.
• Completed cash, credit card and foreign exchange transactions, reconciling at end of shift to balance register.
• Managed high volume of face-to-face, online and telephone bookings, upholding guest service standards in every interaction.
• Answered telephone calls with positivity and professionalism to uphold hotel reputation.

Manchester Area, United Kingdom

• Acted as brand ambassador and created memorable experiences for all guests by delivering highest service standards.
• Communicated with cleaning staff to make sure hotel rooms were ready for guest arrivals.
• Completed activity spreadsheets and shift checklists to streamline front-of-house operations.
• Coordinated transportation for guests, booking shuttles and private car service.
• Minimised customer waits times during check-in and check-out by collaborating with colleagues.
• Greeted hotel guests with warmth and professionalism, providing excellent first impressions.

Manchester Area, United Kingdom

• Provided support in social, physical and emotional areas to assist young adult with integrating into local community.
• Escorted young adult to shops, appointments and special events, tailoring service to meet mobility and personal needs of individuals.
• Assisted in taking ownership of financial responsibility and management of personal care.
• Helped develop proficiencies such as coping mechanisms, technical abilities and job skills.

Manchester, England, United Kingdom

Lisbon, Portugal

• Assisted patients with hygiene routines, including bathing, dressing, and toileting.
• Monitored and recorded vital signs such as temperature and blood pressure.
• Feed patients accorded to their dietary needs.
• Repositioning patients who are wheelchair-bound or bed-bound to prevent discomfort and pressure sores.
• Accompanied patients for activities and appointments within the healthcare facility.
• Supported registered nurses by checking, sterilizing, and setting up medical equipment.

Manchester Area, United Kingdom

Higher National Diploma, Mathematics And Computer Science

Certificate Of Higher Education, Health Care And Health Science, Pass

College, Tourism And Travel Services Management, A