In my role as a Strategic Consultant, I specialize in providing comprehensive support and consultation services to nonprofit organizations. With a focus on CRM systems, particularly Raisers Edge and Virtuous, I offer expert guidance and technical assistance to optimize database utilization and enhance donor management strategies.Additionally, I serve as a project manager, leading data migration initiatives between various CRM platforms. Leveraging my expertise, I facilitate seamless… Show more In my role as a Strategic Consultant, I specialize in providing comprehensive support and consultation services to nonprofit organizations. With a focus on CRM systems, particularly Raisers Edge and Virtuous, I offer expert guidance and technical assistance to optimize database utilization and enhance donor management strategies.Additionally, I serve as a project manager, leading data migration initiatives between various CRM platforms. Leveraging my expertise, I facilitate seamless transitions, ensuring data integrity and continuity for nonprofit clients.My commitment to delivering tailored solutions and fostering client success underscores my dedication to advancing the missions of nonprofit organizations through strategic consultancy and innovative technology solutions. Show less

As a Customer Support Team Manager, I spearheaded the development and coaching of a diverse team of 10+ associates, each with varying levels of seniority and experience. My role involved adeptly handling customer service escalations and concerns, strategically triaging issues, and collaborating with internal departments to ensure timely resolutions, all while prioritizing customer satisfaction.I promoted adherence to quality standards by monitoring processes closely and ensuring… Show more As a Customer Support Team Manager, I spearheaded the development and coaching of a diverse team of 10+ associates, each with varying levels of seniority and experience. My role involved adeptly handling customer service escalations and concerns, strategically triaging issues, and collaborating with internal departments to ensure timely resolutions, all while prioritizing customer satisfaction.I promoted adherence to quality standards by monitoring processes closely and ensuring alignment with documented protocols. Continuously monitoring key performance indicators (KPIs), I provided targeted coaching to enhance team performance and elevate customer satisfaction metrics.Moreover, I formulated and implemented a comprehensive communication strategy to foster a highly engaged customer support team, thereby fostering a culture of collaboration, innovation, and excellence. Show less

Receiving and placing customer service telephone calls.Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.Resolving customer complaints, managing database records, drafting status reports on customer service issues.Data entry and research as required to troubleshoot customer problems. Responsibilities include taking incoming contacts from clients and delivering assistance in how-to questions and quick resolution of common… Show more Receiving and placing customer service telephone calls.Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.Resolving customer complaints, managing database records, drafting status reports on customer service issues.Data entry and research as required to troubleshoot customer problems. Responsibilities include taking incoming contacts from clients and delivering assistance in how-to questions and quick resolution of common issues.Trained in Church Management, Raiser’s Edge, RE NXT, Online Express and Etapestry Show less

As an English - Spanish interpreter and logistics coordinator, I played a pivotal role in facilitating seamless communication and efficient operations across projects. Responsibilities included coordinating transportation, accommodations, and meal arrangements, as well as overseeing service initiatives. Additionally, I managed projects involving 15-20 volunteers, ensuring effective teamwork and project completion.

Provided On-line telephone IT technical support to end users on their mobile and desktop platforms. Support consisted of high level expertise on standard software application packages and the environments and platforms in which the business operates (desktops, laptops, remote access, messaging, etc.) Quick diagnosis of issues and deliverance of a high level of customer satisfaction.