Ester Cebreros Email & Phone Number

Australia

TRESP Recruitment. We specialise recruitment across Innovation and Technology across the Medical Devices & Healthcare sectors. Our team has developed an intimate understanding of these markets and partners with organisations across Australia and the Asia Pacific region, to build leading teams that make a positive difference to their bottom line and the communities they impactWe’re proud of the trusted partnerships we’ve built with clients and candidates over the years and offer an unparalleled level of service at every stage of the recruitment process. Our team is passionate about what we do and has a genuine desire to support and guide you towards your goals. If you’re looking to partner with a team that works with passion, hunger, integrity and care, focuses on quality over quantity and has the knowledge and experience to achieve a successful outcome in every way, contact TRESP Recruitment today.Websitehttps://www.tresp.com.au/

Edsa Shangri-La, Manila

• Works with clients to understand event needs and create detailed plans, including timelines, budgets, and logistics• Skilled in implementation of MICE (Meetings, Incentives, Conferences, and Exhibitions) strategies and implementation • Manages corporate events, groups, and medical conventions, including billing review and payments• Proficient in using Opera and Salesforce-Delphi systems• Prepares the group information sheet and banquet event orders of client • Present and discuss room and function room charges to the client• Handles function room bookings, prepares proposals/contracts, and secures business• Acts as the primary client contact, providing updates, addressing concerns, and meeting expectations• Oversees event execution, coordinates staff, and resolves issues for smooth operations• Conducts post-event analysis, gathers feedback, and identifies improvement areas• Builds and maintains relationsh

Edsa Shangri-La Manila

• Supervising and coordinating the work of reservation agents or executives, including training new staff, scheduling shifts, and evaluating performance• Manages room inventory, rates, and distribution with the Revenue team• Monitors the reservation system, handles high-volume periods, and resolves issues• Resolves complex guest issues, complaints, and special requests, ensuring high service standards• Analyzes booking reports and trends for strategic planning and forecasting• Ensuring that reservation policies and procedures are followed and suggesting improvements to enhance efficiency and guest satisfaction• Manages group bookings and conventions with Events and stakeholders• Proficient in using Opera, FCS, and B360 systems• Optimizes room revenue through strategies that enhance occupancy and average rate, including regular competitive analyses • Understands the hotel’s distribution structure and product offerings• Resolves reservation issues, including overbookings and cancellations, to maintain guest satisfaction

Makati City, Manila

• Provides the highest level of service to promote customer satisfaction / retention while optimizing booking opportunities / takes room reservation through call and e-mail• Delivers efficient and courteous room reservation service• Handles group bookings and is familiar with the Opera System• Tracks room availability and updates the system for cancellations and modifications• Assists with inquiries, provides room rate info, and addresses special requests• Communicating with housekeeping, front desk, and other relevant departments to ensure rooms are prepared and available as per the reservations.• Processes payments and manages billing inquiries, ensuring accuracy• Maintains records of reservations, guest preferences, and special notes• Converts inquiries into sales and resolves requests promptly.• Analyzing booking patterns and guest feedback to identify trends and make recommendations for improving services or adjusting rates.• Recommending additional services or room upgrades to enhance the guest experience and increase revenue.

Makati City, Manila

• Knowledgeable in operating telephone switchboard to complete connections: for local, long distance, mobile, person-to-person, and emergency calls• Answer telephone calls and to transfer and direct it to the right hotel personnel, department or guest room both internal and external in a warm and courteous tone• Knowledgeable in Opera system • Knows how to take room reservations, as well as being updates with different room promotions, room categories, as well as being able to tell the clients about different facilities inside the hotel that they may use.• Knows how to take restaurant reservations, by being up-to-date with the current food and beverage promotions and general information about different restaurants in the hotel. Reservation is done thru a system, ‘Table Management System’.• Knowledgeable with FCS system, which is the system used by inputting guests request as well as inter-department ones, so that the concerned department would be able to do it• Knowledgeable with administrative tasks, by doing different paper works that generates reports about the work by also completing month end reports• Provides information to callers on important queries about the hotel• Takes guest requests and to relay it to the right department in charge for it• Takes and distributes messages for hotel guests, provides information on guest services, and answers inquiries about hotel facilities• Coordinates with respective hotels/departments for VIPs, arrival details, amenities, special arrangement for in-house guest/s.• Logs all wake-up call requests and performs wake-up call services• Assists guest with all their queries; hotel services, or outside • Knows what action to take when a hotel emergency call is received