Professional with a customer-centric background, with extensive experience in Customer Success, Customer Retention, Customer Support, and Customer Experience. Background in a startup environment, with global contact. Proficiency in using Hubspot as a CRM and CMS.Up to four years working as a Content Specialist, producing communications for the Customer Marketing team. Specialist in Email Marketing and creating email cadences for multiple phases of the customer journey: customer adoption, engagement, renewal, and retention.Experience with Project Management, coordinating performance improvements on pages dedicated to lead generation, product offerings, and content pages. Knowledge of the Kanban methodology, through task management tools such as JIRA, Trello, and Asana.I highlight my personal exchange experience in Canada. For one year and six months, I worked at a summer camp for children and teenagers, performing various functions, such as maintenance and conservation, recreation, and, mainly, as Video Producer Team Leader.
Listed skills include Marketing, Microsoft Powerpoint, Microsoft Office, Marketing Social, and 13 others.