Estevam Mattar Email & Phone Number

Curitiba, Parana, Brazil

Creation of Inbound Marketing content for the Global Trade segment, aiming at customer conversion and loyalty and structuring materials aimed at improving the performance of acquisition and expansion campaigns.Production of email marketing and sales funnel. Creation of automated email flow for acquisition through content nutrition. Review and edit inbound marketing materials.Media planning, structuring contact channels, creating multichannel content, and copywriting for emails, landing pages, infographics, social media, and blog posts.Management of webinars and multimedia content. Content planning and coordination, studio organization, and video scripting.

Curitiba, Brazil

Coordination of multiple projects for the global Marketing team of the Docplanner group. As an internal Web Agency, we promote improvements for local marketing teams, leading the creation of websites, landing pages, lead capture forms, and product offers.Strategic planning to improve the performance of web pages, through SEO recommendations and improvement of structures for better performance in organic searches.Project management through agile methodologies (Kanban) and task management tools, such as Jira and Trello, to monitor phases and stages with multiple stakeholders involved.Performance analysis, carrying out A/B tests, and monitoring tasks with partner teams: designers, developers, content writers, and marketing analysts, local and global.

Curitiba, Brazil

Generation of content for platform users. Creation of communication workflows, with the most diverse objectives: onboarding stage, customer adoption, customer engagement, customer retention, renewal, and referral program. Content coordination through the Hubspot marketing tool. Tasks management via Jira and Trello.Email marketing automation. Copy creation, as well as copy translation from English to Portuguese. Structuring email cadences to align the company's strategies. Email delivery to the customer base through the CRM.Design, creation, and feeding of the platform's Knowledge Base. Production of more than 300 articles for the Help Center, to instruct, via tutorial articles, platform users to resolve doubts. Monitoring of Help Center metrics, with more than 20 thousand monthly visits.Coordination of multichannel content, through blogs, landing pages, and pop-ups on the platform, in addition to inbound marketing content, such as e-books, infographics, and webinars.Production, scriptwriting, capture, and editing of videos. Audiovisual production for various purposes. Creation of video cadence for account self-implementation tool, with instructions and step-by-step instructions through screenshots.

Curitiba, Brazil

Account monitoring. Performance analysis of customers who request unsubscription. Multichannel service for platform users. Customer retention.Crisis management and thorough evaluation of cancellations before contract termination.Customer Negotiation to remain on the platform to reduce the churn rate is the company's primary goal.Participation in the creation of a cell specialized in monitoring users retained on the platform, for an intensive period of training, updates, and qualification to return to the traditional customers workflow.

Curitiba, Brazil

Customer portfolio management via Hubspot CRM. Monitoring performance throughout the entire customer journey, through the use of the platform and adherence to the product’s features. Training for healthcare professionals and reception professionals on the correct use of the platform.Account onboarding meetings to activate tools and explain the features available to the user on the platform. Customer support through multiple channels, such as email, telephone, and WhatsApp. Monitoring the opening of tickets for task management.Performance consultancy to evaluate results obtained through the correct use of the platform. Strategic planning for customer adoption, engagement, and renewal throughout their journey.

Curitiba, Brazil

Customer portfolio monitoring. Account management. Strategic planning of actions to be implemented on Facebook and Instagram through sponsored posts.Budget management for ads. Monitoring campaign metrics and results. Creation of ads for e-commerce or lead generation.Creation of fortnightly and monthly reports with an overview of the results obtained in the campaigns published on the social networks in question. Customer service via phone and email.

British Columbia, Canada

Video Producer at Camp Qwanoes. During the summer I could lead the media team, responsible for daily highlights, live production, managing sound, media and lights. Producer of the Weekly DVDs, created to compile videos of all the activities of the camp divided into 9 sections. Filming and Editing Projects (Adobe Premiere Pro CC) for on-site viewing.

British Columbia, Canada

Working on maintenance, helping cleaning, fixing and maintaining all the facilities at the camp as well as working on the kitchen and as a dishwasher.

Curitiba, Brazil

Intern as a Marketing and Communication at GA Telecom, a mobile company Vivo/Telefônica partner. Social Media managing, events production, business communication & endomarketing.

Curitiba, Brazil

General accounting activities, working at tax area as well. Files protocolization, invoices release. "Domínio Sistemas" software experience.