I am a highly focused and Goal Oriented Management & Business Education graduate with a deep drive for self-improvement and development towards achieving and attaining a high degree of professionalism and adherence to work ethics. An astute individual with diverse skill set encompassing as a Customer Relations Specialist, Administrative Assistant, UI/UX designer and Virtual Assistant. I am keen to find growth and development as a peak performing team player where I can effectively contribute to achieving the goal of a dynamic organization.My achievements include:1: Obtained and reviewed KYC information to inform growth decisions.2: Trained and mentored 10 online trade processors.3: Successfully managed irate customers and boosted customer’s retention by 40% through problem solving strategies.4: Achieved consistent weekly call volumes of 350+ customers.5: Demonstrated ability to resolve an average of 50+ inquiries in a day.My core competence expands to:Excellent customer service relation, Good interpersonal relation skills, Slack, cliq and intercom, Time management, Organization skills, Account management, Data entry and compliance, Case escalation, Live chat, jira, zendesk, MS Dynamics, Customer satisfaction, Know your customer (KYC), Service quality control, Technical support, Chat booth and case queue, Multi-channel customer care, Strategic thinking and planning skills, Leadership and team-working skills.Feel free to reach me for more information on my competence if my profile interests you.