Leadership for the Cloud Contact Center space to support the enterprise client. We are passionate about how digital transformation revolutionizes the way we communicate, in particular how organizations bring personalized experiences to their customers. We are recognized as a leader in the industry with a depth of experience in the software Cloud innovation space. Under my leadership, Right Cloud has refreshed its entire collaboration portfolio, simplifying the product line. We are… Show more Leadership for the Cloud Contact Center space to support the enterprise client. We are passionate about how digital transformation revolutionizes the way we communicate, in particular how organizations bring personalized experiences to their customers. We are recognized as a leader in the industry with a depth of experience in the software Cloud innovation space. Under my leadership, Right Cloud has refreshed its entire collaboration portfolio, simplifying the product line. We are recognized for winning outstanding awards for providing an outstanding client experience.We all about customer experience known as “a red-carpet phone experience for our clients.” Show less

Responsible for performing QA of correspondence, adherence to defined processes, and member retraining and reporting.Leading, coaching, and developing staff at all levels to achieve high performance.Effectively communicating with internal and external stakeholders, including government or commercial clientsWorking with other Directors and Managers and team leads at various locations, to create a cohesive and collaborative environment that values team success across delivery, quality… Show more Responsible for performing QA of correspondence, adherence to defined processes, and member retraining and reporting.Leading, coaching, and developing staff at all levels to achieve high performance.Effectively communicating with internal and external stakeholders, including government or commercial clientsWorking with other Directors and Managers and team leads at various locations, to create a cohesive and collaborative environment that values team success across delivery, quality assurance, training, communication, and reporting.Setting member goals and objectives and performing quarterly and annual member performance evaluationsEnsuring large volumes of assigned work is completed accurately, and timely, in accordance with Service Level Agreements (SLAs), and in adherence to Standard Operating Procedures and the Statement of Work (SOW)Defining KPIs, key metrics, and perform data analysis in MSFT/Excel and other software knowledge for analyzing team performance. Show less