Esther Collins

Esther Collins Email and Phone Number

Co-Chief Executive Officer at Right Cloud Solutions @ Right Cloud Solutions
raleigh, north carolina, united states
Esther Collins's Location
Battleboro, North Carolina, United States, United States
About Esther Collins

A seasoned Global Contact Center professional with consistent track record of success helping organizations create effortless customer experiences through cloud contact center and intelligent automation solutions. Delivering value to prospects and clients through a consultative sales approach focused on solving business issues and delivering ROI.---------------------------------------------------------------------------------------------------------------------Multi-Channel ~ Blended Inbound/Outbound Voice ~ Cloud Contact Center ~ Cloud ACD~ CX with Customer Self Service ~ Cloud IVR ~ Cloud Contact Center ~ Self Service IVR ~ Artificial Intelligence ~ AI ~ ACD/IVR ~ Recording ~ Call Reporting ~ MPLS ~ SAAS ~Effortless CX ~ CRM ~ Lower TCO ~ Managed Services Contact Center ~ Call Center ~ Customer Experience ~ Customer Effort Score ~ CES ~ Intelligent Automation ~ Effortless Customer Experience

Esther Collins's Current Company Details
Right Cloud Solutions

Right Cloud Solutions

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Co-Chief Executive Officer at Right Cloud Solutions
raleigh, north carolina, united states
Employees:
3
Esther Collins Work Experience Details
  • Right Cloud Solutions
    Co-Chief Executive Officer
    Right Cloud Solutions Jan 2014 - Present
    Leadership for the Cloud Contact Center space to support the enterprise client. We are passionate about how digital transformation revolutionizes the way we communicate, in particular how organizations bring personalized experiences to their customers. We are recognized as a leader in the industry with a depth of experience in the software Cloud innovation space. Under my leadership, Right Cloud has refreshed its entire collaboration portfolio, simplifying the product line. We are… Show more Leadership for the Cloud Contact Center space to support the enterprise client. We are passionate about how digital transformation revolutionizes the way we communicate, in particular how organizations bring personalized experiences to their customers. We are recognized as a leader in the industry with a depth of experience in the software Cloud innovation space. Under my leadership, Right Cloud has refreshed its entire collaboration portfolio, simplifying the product line. We are recognized for winning outstanding awards for providing an outstanding client experience.We all about customer experience known as “a red-carpet phone experience for our clients.” Show less
  • Budget Marketing
    Bpo Operations & Call Center Director
    Budget Marketing Sep 2009 - Present
    Raleigh, North Carolina, United States
    Responsible for performing QA of correspondence, adherence to defined processes, and member retraining and reporting.Leading, coaching, and developing staff at all levels to achieve high performance.Effectively communicating with internal and external stakeholders, including government or commercial clientsWorking with other Directors and Managers and team leads at various locations, to create a cohesive and collaborative environment that values team success across delivery, quality… Show more Responsible for performing QA of correspondence, adherence to defined processes, and member retraining and reporting.Leading, coaching, and developing staff at all levels to achieve high performance.Effectively communicating with internal and external stakeholders, including government or commercial clientsWorking with other Directors and Managers and team leads at various locations, to create a cohesive and collaborative environment that values team success across delivery, quality assurance, training, communication, and reporting.Setting member goals and objectives and performing quarterly and annual member performance evaluationsEnsuring large volumes of assigned work is completed accurately, and timely, in accordance with Service Level Agreements (SLAs), and in adherence to Standard Operating Procedures and the Statement of Work (SOW)Defining KPIs, key metrics, and perform data analysis in MSFT/Excel and other software knowledge for analyzing team performance. Show less

Frequently Asked Questions about Esther Collins

What company does Esther Collins work for?

Esther Collins works for Right Cloud Solutions

What is Esther Collins's role at the current company?

Esther Collins's current role is Co-Chief Executive Officer at Right Cloud Solutions.

Who are Esther Collins's colleagues?

Esther Collins's colleagues are Abdallah Gharaibeh, Ms Kanysha.

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