Esther Mburu Email and Phone Number

• Maintain 250+ windows computers, including configuring and monitoring. Installed and configured 200+ laptops during company-wide upgrade.• Business systems implementation and support both front end and back-end for SAP ERP, Airports Operations Database (AODB), Flight Information Systems, Baggage Handling System (BHS), Surveillance systems, Q-Pulse, VPN, and Last Point of Departure (LPD),• Automated scheduled system patching. Saving hours.• Maintain, upgrade, and troubleshoot all aspects of the Microsoft Systems Center Configuration Manager (SCCM) to include SCCM Infrastructure and SCCM Administrator console.• Maintain SCCM health including client and server, maintain device configuration backups and monitor logs for security updates.• Evaluate the performance of computer systems/networks and coordinated computer network access. • Decreased the time of job completion from 50+ minutes to under 12 minutes by implementing an efficient system for employees to accomplish daily tasks.• Successfully reduce operational costs by 17% through detecting and decommissioning unused hardware resources• Ensure high system availability, avoiding downtime losses and obtaining 90% client satisfaction ratings• Oversee and maintain a 70+ mixed server environment, including Windows, Unix, and Linux, while ensuring 99.9% uptime• Equip the company with scalable systems which improve business growth and system availability and uptime.• Implement system security by configuring, monitoring, and maintaining email applications and virus protection software.• Resolved server configuration problems.• Administered LAN of 270 users and 40 servers.

• Drove service delivery and improved Enterprise IT services and products to 200+ end users in a fast-paced IT environment.• Performed 30 on-site visits to develop partner solutions.• Provided IT support services, troubleshooting and system operation.• Quickly solved 30+ customer issues daily with 95% success.• Enhanced help desk ticket system, reducing solution time by 35%• Established process improvement strategies which drove positive changes and resulted in 100% IT incident remedy rate.• Conducted IT services training for over 20 new employees