Esther Minoo Email & Phone Number

Netherlands

The Hague, South Holland, Netherlands

The Hague

• Supported with the administration, maintenance, and operation of the organization's database environment including new server installations, maintenance, and upgrades.• Created backups and restores for the databases and helped in the patching of databases and servers• Conducted root cause analysis for database incidents and implemented corrective action plans.• Administered databases, including task scheduling, creation of user accounts, and user management• Developed ETL processes for efficient data extraction, transformation, and loading • Performed database administration tasks, including monitoring, tuning, and optimizing database performance.• Designed, developed, and maintained efficient and scalable SQL databases• Designed and implemented data models, database schemas, and data storage solutions

The Hague, South Holland, Netherlands

• Assisted in clearing over 400 backlog tickets by prioritizing tasks, communicating with users to understand their needs, and implementing effective solutions to resolve issues promptly• Managed and configured devices using Microsoft Intune, ensuring secure access to corporate resources for remote employees• Receiving user tickets via the IT SolvIT ticketing system and providing timely resolution to technical issues reported by court staff and officials

• Researched and authored technical manuals and instructional content on cybersecurity, networking, and other related topics for clients.• Provided graphic design services for presentations, marketing materials, and online content.• Conducted video editing for various projects. Created professional PowerPoint presentations.• Managed multiple client projects simultaneously, demonstrating strong organizational and prioritization skills, essential for a database administrator managing various databases.• Resolved complex technical issues remotely, showcasing your ability to troubleshoot and maintain database integrity and performance without onsite access.

Kenya