CourseCareers is an intensive online three-monthcourse in technology sales development. I readthree books including How to Win Friends andInfluence People, Fanatical Prospecting, and SPINSelling.I learned everything about the basics of salesdevelopment to prepare myself for an SDR position,such as:-Sales: Basics, Processes, Skills, Terminology,Cycles, & Cadence.-Execution of successful Outreach & DiscoveryIdeal Customer profiles & Buyer personas.-In depth training in BANT & SPIN Selling.-Basic training in utilization of sales tools includingCRMs, (Salesforce, Hubspot), Engagement(Salesloft), Sales Data (Zoominfo, LinkedinNavigator) and other platforms.

-Working in highly pressured environment,while maintaining high level of customer service.-Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products-Listen attentively to caller needs to ensure a positive customer experience.-Access electronic and paper cataloging systems to look up product information and availability.-Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call.-Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.-Collecting prescriptions from the patients and dispensing the correct drug and keeping it ready for the pharmacist to check.-Responsible to run through insurance with correct NDC.-Maintains a clean and organized work station-Assisting team members to ensure departments run efficiently.-Resolved an average of 350 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume).

-Providing introductory information to new customers.Ensuring the customers are satisfied with products or services.-Following up with clients or customers to check they are satisfied with their purchases.-Letting customers know about additional products and services.-Determining the quickest and most effective ways to answer a client or customer’s question.-Working with a team of CSRs and other departments to find appropriate solutions.-Ensured customers were satisfied with every part of the flooring experience, from initial greeting through order completion.-Memorized the company's product offerings; contributed to a 12% sales increase for the quarter by communicating product benefits and providing excellent service.-Recommended solutions within customer budgets and proactively followed up with all leads.