Esther Osicho Email & Phone Number

Nairobi County, Kenya

Mombasa County, Kenya

-Increased brand awareness through event marketing, demonstration, sales, and brand promotion.-Approached strangers and interacted in natural conversation with goal of developing brand loyalty.Communicated product information with confidence and educated consumers about company.-Showed understanding of customer’s personal style and preference when offering product advice.-Conduct trainings to enlighten the team on any new devices coming into the market and also train them on the already existing devices to help them cross-sell and up-sell.-Generate monthly performance report for the Team to enable management monitor and track sales.-Create a suitable work shift duty rooster for the Team.

Mombasa County, Kenya

-Increased brand awareness through event marketing, demonstration, sales, and brand promotion.-Approached strangers and interacted in natural conversation with goal of developing brand loyalty.Communicated product information with confidence and educated consumers about company.-Showed understanding of customer’s personal style and preference when offering product advice.-Conduct trainings to enlighten the team on any new devices coming into the market and also train them on the already existing devices to help them cross-sell and up-sell.-Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.-Identifying customer needs and taking proactive steps to maintain positive experiences.-Analyzing customer feedback on product ranges and new releases.-Collaborating with cross-functional teams to enhance customer satisfaction

Bachelor’S Degree In Business Information Technology, Business Information, Second Class Upper Division

Business analysis and problem solving, systems analysis, project management and IT management within organisations

Diploma In Information Technology, Information Technology