Esther Wanja Email and Phone Number
Highly skilled Customer Service Associate with over 6 years of experience in the hospitality and tourism sector. Known for exceptional communication abilities and a strong commitment to delivering outstanding customer experiences, my ability to build rapport with a diverse clientele and streamline operations has consistently enhanced customer satisfaction and organizational success.
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HostessApero Sep 2022 - PresentUkunda, Kwale, Kenya*Welcoming guests warmly upon arrival and ensuring they feel comfortable as they enter.*Managing and coordinating seating arrangements to maintain a smooth service flow.*Handling reservations and confirming bookings.*Assisting guests with inquiries about the menu, facilities, and services, while providing helpful and accurate information.*Coordinating with servers, kitchen staff, and management to ensure timely service and address any guest needs or concerns.*Managing waitlists during peak hours by providing accurate wait times and ensuring guests are informed and comfortable.*Maintaining the restaurant’s ambiance by keeping the entrance and dining areas tidy, organized, and welcoming at all times.*Handling guest complaints promptly and resolving issues courteously, escalating to management if necessary.*Collecting guest feedback about their dining experience and relaying it to management for continuous improvement. -
WaitressAsha Boutique & Bistro Oct 2021 - Aug 2022Ukunda, Kwale, Kenya*Managing the floor by overseeing the dining area, ensuring that tables are properly set, guests are seated efficiently, and the restaurant maintains a welcoming atmosphere.* Handling cashier duties by processing guest payments accurately, whether in cash, credit, or other forms of payment and ensuring that all transactions are recorded correctly.*Maintaining daily cash handling procedures by balancing cash drawers at the beginning and end of each shift*Preparing weekly and monthly financial reports by compiling data on sales, expenses, and cash flow, and submitting these reports to management for review.*Assisting with inventory management by tracking the usage of supplies and ingredients.*Collaborating with the accounting team to reconcile accounts and ensure that all financial records are accurate and up to date.*Participating in staff meetings to discuss floor management strategies, financial performance, and areas for improvement in service and efficiency.
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Internship TraineeKws Group Apr 2018 - Jun 2018Taita–Taveta, Kenya*Conducting population counts on animal species, including tracking and recording data on wildlife numbers and behaviors.*Welcoming, greeting, and controlling visitors at the park*Teaching about the park in local schools and communities through educational programs, workshops, and outreach activities.*Resolving human-animal conflicts by addressing incidents and implementing strategies to prevent future issues.*Performing tour guide duties by leading tours, providing information about the park’s wildlife and history, and answering visitor questions.*Monitoring park facilities and ensuring maintenance to keep areas clean and operational.*Assisting with park events and activities by helping with the organization and execution of special programs or community events.*Collecting and reporting data on visitor feedback and park usage to help improve services and operations.*Enforcing park safety protocols and emergency procedures to ensure the safety of visitors and wildlife
Esther Wanja Education Details
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Amboseli Intitute Of Hospitality & TechnologyDiploma In Tourism Management -
Alx AfricaVirtual Assistant -
Ukunda Commercial CollegeCustomer Care -
Karatina Girls High SchoolKcse
Frequently Asked Questions about Esther Wanja
What company does Esther Wanja work for?
Esther Wanja works for Apero
What is Esther Wanja's role at the current company?
Esther Wanja's current role is Customer Service. Virtual Assistant. Front Office Manager.
What schools did Esther Wanja attend?
Esther Wanja attended Amboseli Intitute Of Hospitality & Technology, Alx Africa, Ukunda Commercial College, Karatina Girls High School.
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Esther Wanja
Legal Counsel, Group Legal| Litigation Lead Africa Regions| Data Protection Officer KenyaKenya -
Esther Wanja
Bsc. Electrical And Electronics Engineer, Lean Six Sigma Graduate, Planning & Analysis Expert, Scheduler, Budgeting Proficient, Airline Business Management Trainee, And A Prospected Visionary In The Aviation IndustryNairobi County, Kenya -
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