Overseeing business office needs such as collections, bank deposits, team payroll, scheduling and overseeing reception, monitoring resident’s accounts, ensuring all resident’s insurance eligibility were executed, meeting with residents’ and families to discuss any financial matters.Consistent data management through software such as Wellsky, Inovolan, Medicaid Management Information System, Bamboo, Excel, Word, Kepro, TridentCare, TD Digital Express Banking, Referral MD, Outlook, and TeamsAssists colleagues and reports with admissions paperwork, complete admissions in Wellsky, communicating with liaisons and nursing to ensure incoming patients had the proper supplies and accommodations for their care, contact with patients and family members entering the facility, paperwork management, facility tours, surveys, and quality assurancePerforms daily office tasks such as calling and answering the phone, data entry, report creation and proofreading, facility access, check-ins and discharges, and corporate communicationAssists cross-functionally with other departments (i.e. Housekeeping, Nursing, Maintenance, Administration, Billing) to ensure smooth and high quality experiences for patients and their family members

Oversaw various department needs from machine/computer operations to shipment facilitationControlled textile cutting and printing automation, organization, and design processAssisted colleagues with teamwork dependent activities for textile preparation and production

Handled and maintained incoming customer orders and organized packaging needs accordinglyReceived, processed, entered paperwork including work orders, package information, and shipping lists for transportManaged cross-functional needs including labeling, packaging, and shipping preparations for transport

Prepared deposit and tills daily. Counted and balanced cashier drawers. Reviewed, corrected, and investigated any shortages and errorsKnowledge of Sterling Payments, SOS Coordinator, Pricing, IFC and RTMsAnswered customer questions and issues through exceptional service by phone, email, and in personCoordinated training and monitored incoming employees

Assisted customers and team with daily needs Managed front-end and drive-thru registersMaintained cleanliness and organization for store needsFulfilled online and phone orders, register counts, and cash deposits