Esther Joseph Email & Phone Number

Melbourne, Vic, Au

Australia

Australia

Melbourne, Australia

Melbourne, Australia

*Participated as a Guest Auditor for IBM's Greater China Group Asset Management audit in Hong Kong.*Engaged and collaborated with Business Units to achieve forecasted objectives by leading proactive process reviews, providing consultative advice and analysis around internal process improvements; strong business governance, compliance and risk and Sarbanes Oxley (SOX) testing.* Shared best practices and implemented improved efficiencies including identifying redundant processes or controls in our ever changing business environment and the identification of new emerging risks.* Led a small team of 3-4 peers during proactive reviews; working with the business providing a value-add service by identifying redundancy in process and driving the #getsimple message.Achievements:* Guided internal business units during internal audits. This included educating teams through the process, setting up tracking tools, and reviewing responses prior to submission.* Trained and educated staff on how to perform root cause analysis, remediation and development of tangible action plans.• Analysed test data to identify quarterly trends highlighting non-compliance to processes which impacted business unit assessments• Advised internal stakeholders on their controls posture by providing insights on process improvements, risk mitigation and development of robust action plans

Melbourne, Australia

• Performed independent risk based process reviews and preparing related assessment reports to process owners / management.• Identified problem areas and developing action plans and recommendations for resolution• Interpreted control policies, procedures and directives for line management.• Assisted in establishing and conducting process reviews • Assisted the teams / line management with self-assessment and compliance reporting and corrective actions.• Coordinated, tracking and measuring data in support of improving controls posture• Educated and trained less experienced business controls staff

Melbourne

In Summary:• Contract management including all aspects of account regulatory and financial compliance• Managed audit posture, executive governance and internal controls• Collaborated with clients to understand their business demands, translating these into delivery results and achieving growth business (incremental revenue). • Managed both internal and clients' issues and risks• Managed client requests for project management resources by establishing a pool of experienced candidates. • Managed 3rd party supplier lease & maintenance agreements by buying out hardware leases to maintain cost savings where appropriate.• Analysis of monthly statistics on service level objectives as required under the contracts.• Working closely with Project Executives to ensure Customer Satisfaction action plans met target dates.Achievements:• Part of a winning team to receive Service Excellence recognition for outstanding client satisfaction.• Consistently achieving “Satisfactory” ratings during testing of key controls over operations in line with Sarbanes Oxley requirements to ensure good controls posture. • Award winner for closing of lease novations from third party suppliers to IBM, thus meeting revenue challenges.• Award winner for consistent contribution and assisting the Project Executive in achieving a Customer Satisfaction rating of 9/10 and meeting customer expectations on hardware deliveries.

Melbourne, Australia

Melbourne, Australia

• Transitioned effective governance processes upon contract signing with new clients. • Engaged both clients and internal account teams by educating them on the contract initiation process.• Took on a leadership role during a period business transition and spearheaded a localized controls test on client business office to establish compliance with approved processes. The testing resulted in a comprehensive report to management, identifying areas for further improvement.

Melbourne Area, Australia

Melbourne Area, Australia

Certificate Iv In Business - Frontline Management

Disability Induction Program, Disability Studies

Certification covered 5 Modules on Person Centred approach to disability services

High School

Activities and Societies: Choir, Tennis, Netball, Athletics