Esther Wisdom Email & Phone Number

Northern Virginia

WiseDesign provides clients with the clarity necessary for collaboration and understanding to actualize the elements necessary for success as a digital business. WiseDesign is a company that passes thought leadership to a new generation. Our highly trained staff work with our clients to enable some of the most complex missions in the world, utilizing an.

Reston Virginia

• Subject Matter Expert that collaborated with cross-divisional stakeholders implementing initiatives with a core focus on private credit marketing, originations, servicing, call center and collections.
• Implemented a customized agent desktop for Call Center and Collections divisions. Increased agent effectiveness 25% by centralizing data and processes. Reduced compliance risk by including intra-day agent messaging.
• Implemented customer web portal. Increased business adoption and legal/compliance approval by creating user guide from scratch. Recognized as most successful IT launch of the year.
• Analyzed organizational needs for operational conversion plan saving 12 IT positions and reduced compliance risk for $9B portfolio.
• Led team of 30 UAT testers, overseeing 15 conversion projects with 5K+ verification points, testing on VDI and Citrix platforms.
• Managed Operations System Support. Team implemented 5 essential configurable COTS products within 6-months for new business units. Designed and implemented problem tracking and alerts, resolving 1500+ problem tickets..

Reston Virginia

• Established and reviewed business requirements for IT SDLC documents, built flexible solutions for reuse, worked with risk partners, managed a team, conducted UAT, educated the business, remediated production issues.
• Achieved 50% market share of private loan products enabling the organization to continue to make student loans based on new features during the 2009 financial crisis.
• Delivered Fixed interest rate plan functionality a month ahead of schedule resulting in a 15% increase of $9B dollar loan portfolio boosting market share and organization profits.
• Established annual cosigner notice process, generating over 1.2M letters annually.
• Developed and implemented patented reinstatable loan benefits that increased market share.
• Created and implemented student loan product, Education Funding Pledge to secure long term customer loyalty. Converted pricing evaluation from Prime to LIBOR mid-program.

Reston Virginia

• Oversaw a team of 6 programmers and QA staff that implemented business requirements and maintained the daily, weekly, monthly and quarterly financial reports produced by the CLASS Student Loan Servicing system.
• Implemented the initial Privacy Policy project including the ability and concept to ‘piggyback’ the privacy policy with other mailings to save significant costs.
• Managed the FFELP annual variable rate reset and re-amortization process.
• Participated in loan acquisition activities and data translation.
• SAS programmer participating on various research and reconciliation projects

Reston Virginia

Responsible for the financial reporting of the student loan servicing system, daily, monthly and annual reports. Determined requirements and implemented the initial 1098E tax reporting process on CLASS and converted loan data from outside servicers to the Sallie Mae system.

Reston Virginia

Lawrence, Kansas

Bachelor Of Science (Bs), Home Economics Extension

Activities and Societies: Clovia 4-H scholarship House, Mortar Board, Student Government

Bachelor Of Arts (Ba), Spanish

Continuing Education - 1989 - 1990, Computer Science