Sergio Estrada

Sergio Estrada Email and Phone Number

Deputy Program Director at TISTA Science and Technology Corporation @ TISTA Science and Technology Corporation
rockville, maryland, united states
Sergio Estrada's Location
Round Rock, Texas, United States, United States
Sergio Estrada's Contact Details
About Sergio Estrada

I have over 25 years of IT experience, 22 of which have been managing and leading an IT Support Team. I am a result driven individual with managerial, leadership, coaching, communication, organizational, process, technical, security, program management, and project management experience that can lead and manage teams across various technical service delivery areas within a high energy and competitive environment.Skills: Leadership and Team BuildingOrganizational and AdministrativeCommunication and PresentationCustomer Service and NegotiationStructured and Strategic PlanningContractor ManagementVendor ManagementHuman Resource ManagementStaffing - Interviewer, hiring, training, mentoring, performance evaluation, and separation

Sergio Estrada's Current Company Details
TISTA Science and Technology Corporation

Tista Science And Technology Corporation

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Deputy Program Director at TISTA Science and Technology Corporation
rockville, maryland, united states
Website:
tistatech.com
Employees:
397
Sergio Estrada Work Experience Details
  • Tista Science And Technology Corporation
    Deputy Program Director
    Tista Science And Technology Corporation Apr 2024 - Present
    U.S. Department Of Veterans Affairs
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  • Tista Science And Technology Corporation
    Senior Program Manager
    Tista Science And Technology Corporation Nov 2021 - Mar 2024
    U.S. Department Of Veterans Affairs
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  • Leidos
    Deputy Program Manager
    Leidos Jun 2019 - Nov 2021
    U.S. Department Of Veterans Affairs
    As IOSS Deputy Program Manager at the U.S. Department of Veterans Affairs, I was responsible for a staff augmentation of approximately 200 IT consultants in support of VA Enterprise Program Management Division (EPMD); Enterprise Program Management Office (EPMO); Enterprise Command Center (ECC) Application Performance Monitoring, Problem Management, Event Management, and Platform and Synthetic Monitoring; Electronic Health Record Modernization (EHRM) - Performance Monitoring; Cybersecurity Management; Benefits and Memorial Services; Financial Services Center (FSC) Support.Prior to my role as DPM for the pillars above, I was the IOSS Deputy Program Manager of approximately 185 IT consultants in support of the Infrastructure Operations (IO) reporting into the IT Operations and Services (ITOPS), Office of Information and Technology (OIT) division. My staff worked in areas of Core Infrastructure, VMWare/CITRIX, Windows, UNIX/Linux/Solaris, VA-Enterprise Cloud Infrastructure Operations, Storage, Backup & Recovery, and Media Management.
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  • Leidos
    Project Engineering Associate Manager: Project & Program Management
    Leidos Aug 2016 - Jun 2019
    U.S. Department Of Veterans Affairs
    Lead, direct, and manage the human resource effort for 28 Information Technology (IT) professionals in support of the Veterans Affairs Application Management Services Division to ensure all contractors meet support and contractual requirements, while also ensuring that corporate and federal compliance is met. Tasks include supporting the VA Program Managers / Chiefs with contractor personnel management, human resource duties, daily operational updates, day to day operational support of personnel staff, and tracking of Monthly Status Reports. Assigned to lead the identification, selection and hiring of operational personnel for the contract services supporting the Veterans Affairs Application Management Services Division. Assist in providing vacancy updates and status to customer and ensure vacancies are kept to a minimum. Assisted in proposal efforts for growth and/or new opportunities during the re-compete operational aspects of the Data Center Acquisition (DCAT4) contract, the Information Technology Services Support (ITSS) contract, and the newly awarded Infrastructure Operations Services Support (IOSS) task award to continue support of the department’s information technology (IT) infrastructure modernization efforts for the Department of Veterans Affairs (VA).
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  • Systems Made Simple, A Leidos Company
    Technical Systems Architect / Cloud Application Manager
    Systems Made Simple, A Leidos Company Oct 2016 - Jun 2019
    U.S. Department Of Veterans Affairs
    Cloud Application Manager at the U.S. Department of Veterans Affairs responsible for delivering the Infrastructure as a Service (IaaS) offering to the VA Product Development (PD) customers. Responsible for implementing, supporting, and managing a $10 million application offering portfolio so that our PD customer can take advantage of the flexible scalability, thus allowing them much faster IT provisioning through shared computing resources that can be rapidly deployed by our Product Development customer. Other responsibilities include, but not limited to, ensuring that technology projects meet Financial, Scope and Quality goals for our customers. I play an integrator role between our customer, the program management office, and the technical delivery teams. I am also responsible for implementing and supporting standards for quality and productivity metrics, process, technology and skills.
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  • Lockheed Martin, Information Systems & Global Solutions
    Technical Systems Architect / Cloud Application Manager
    Lockheed Martin, Information Systems & Global Solutions Jan 2016 - Sep 2016
    U.S. Department Of Veterans Affairs
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  • Systems Made Simple, A Lockheed Martin Company
    Technical Systems Architect / Cloud Application Manager
    Systems Made Simple, A Lockheed Martin Company Aug 2014 - Dec 2015
    U.S. Department Of Veterans Affairs
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  • Systems Made Simple, A Lockheed Martin Company
    Deputy Program Manager
    Systems Made Simple, A Lockheed Martin Company Jun 2015 - Aug 2015
    U.S. Department Of Veterans Affairs
    Interim Deputy Program Manager at the U.S. Department of Veterans Affairs responsible for a staff of approximately 150 IT consultants in support of VA Enterprise Operations/Enterprise Applications Service. My employees are responsible for the ongoing support of over 100 mission critical enterprise applications under the VHA-Veterans Health Administration and VBA-Veterans Benefits Administration hosted in a virtualized/cloud infrastructure spanning a network of data centers across the United States. My primary responsibility is to partner with senior level VA Program Managers to understand their technical and business environments and requirements, and to then identify, attract, and retain top-notch talent for long-term assignments.
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  • Seawolf Solutions Inc
    Cloud Application Manager
    Seawolf Solutions Inc Aug 2013 - Aug 2014
    U.S. Department Of Veterans Affairs
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  • Teksystems
    Cloud Application Manager
    Teksystems Feb 2013 - Aug 2013
    U.S. Department Of Veterans Affairs
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  • Xerox
    Manager, Infrastructure Management
    Xerox May 2012 - Nov 2012
    Austin, Texas Area
    Provided first line management leadership responsibility for over 30 employees of an Intel server support department supporting various operating systems (Windows, VMWare) for the State of Texas Department of Information Resources client. Provided day to day production operations management direction using ITILv3 Practices [IT Service Management (ITSM)] to Xerox employees and Xerox partner employees, including operating system support, server hardware support, database administration, backup & recovery administration, and tape media management. Managed team that received on average over 90 Severity1 and over 800 Severity2 incidents per month while attaining 96% of our SLAs during company transition. Met 98% of our SLAs for over 800 Severity3-4 problem incidents and work orders per month during transition. Managed team that performed over 300 maintenance changes per month with only a 0.009% failure rate. Reduced service level agreement penalties by $250K per month over a 5 month span. Provided due diligence assistance to ACS/Xerox senior leadership for transition phase between IBM and ACS/Xerox. Provided transformation leadership to consolidate antiquated midrange servers from the State of Texas owned computer rooms to the consolidated Texas Data Centers.
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  • Ibm Global Services
    Manager : Integrated Technology Delivery – Server Systems Operations – Unix & Intel
    Ibm Global Services Apr 2007 - Apr 2012
    Austin, Texas Area
    Provided first line management leadership responsibility for over 40 employees of an Intel server support department supporting various operating systems (Windows, VMWare) for the State of Texas Department of Information Resources client. Provided day to day production operations management direction to IBM employees and IBM partner employees, including operating system support, server hardware support, database administration, backup & recovery administration, and tape media management. Improved employee to server ratio by 57% over an 18 month span. Reduced a backlog of problem incidents by 50% while increasing production server totals by 20% over an 18 month span. Project tasks include the interviewing of former State of Texas employees and placing them into appropriate job assignments within IBM. Provided due diligence direction to employees in preparation of work transformation from the State of Texas owned computer rooms to the consolidated Texas Data Centers. HR/Personnel tasks include managing labor hours while improving employee efficiency, employee cycle time, and customer satisfaction within my department and organization; providing employee professional skill development, leadership, mentoring, and coaching; managing escalations to support, technical, and executive management; managing and driving the State of Texas environment infrastructure to comply with the Information Security Controls (ISeC) for State of Texas Data Center Services’ DIR and DIR Customers; Extensive Knowledge in IT Security Audits and Security Best Practices, including KCO – Key Control Objectives, SAS70, and IBM Corporate Audit; Complied with IBM Corporate SARM and SA&D Server Activation and Deactivation, and CIRATS processes. Complied with Problem and Change Management Processes and Procedures to conduct all levels of IT Break-Fix and Maintenance; Performed in various project management roles to complete urgent and high profile request for the client and for IBM.
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  • Ibm Global Services
    Manager : Integrated Technology Delivery – Server Systems Operations – Unix & Intel
    Ibm Global Services Sep 2006 - Mar 2007
    Boulder, Co
    Provided first line management leadership responsibility to as many as 30 U.S based employees and 20 India based employees of an Intel and Unix server support department supporting various operating systems (Windows, VMWare, Linux, Unix, AIX, HPUX) for the Nissan Corporation client. Major accomplishments included the transition of steady state work from the U.S. to India to allow the U.S. resources to accept addenda work requested by the client.
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  • Ibm Global Services
    Manager : Integrated Technology Delivery – Server Systems Operations – Unix & Intel
    Ibm Global Services Feb 2005 - Aug 2006
    Boulder, Co
    Provided first line management leadership responsibility to as many as 40 employees of an Intel server support department supporting various operating systems (Windows, Linux, OS/2, VMWare) for over 90 SMB IBM Global Account clients and 11 SMB ODCS-On-Demand Data Center Services clients (AHE-Application Hosting Environment, Atlas Roofing, Blockbuster, Circuit City, Coca Cola, FFIC-Fireman’s Fund Insurance Co, GIW-BTO, Guardian, Hallmark, ODW, WSI-Williams Sonoma, Inc.). Major accomplishments included the transition from transformation phase to steady state phase of the 11 ODCS clients from a standalone server environment to a VMWare environment. In addition I provided assistance with the creation of SOWs- Statements of Work, DOUs-Documents of Understanding, and GSDs-Global Security Documents.
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  • Ibm Global Services
    Manager : Integrated Technology Delivery – Server Systems Operations – Unix & Intel
    Ibm Global Services Mar 2003 - Jan 2005
    Boulder, Co
    Provided first line management leadership responsibility to as many as 30 employees of an Intel server support department supporting various operating systems (Windows, Linux, OS/2, VMWare) for over 60 SMB IBM Global Account clients, the SMB Minute Maid strategic outsourcing client, and the SMB CoBank strategic outsource client. IBM Global Account clients included GWA-Global Web Architecture, GNA-Global Notes Architecture, Sametime, P2P, SDF-Software Delivery & Fulfillment. Tasks included managing labor hours, driving new business into the organization, while driving cost down, improving efficiency, improving cycle time, and customer satisfaction within my department and organization; managing escalations to support, technical, and executive management; providing employee professional skill development, leadership, mentoring, and coaching. Major accomplishment included growing the client base from 60 to over 90 SMB IBM Global Account clients.
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  • Ibm
    Technical Support Team Lead
    Ibm May 1999 - Mar 2003
    Boulder, Colorado, United States
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Sergio Estrada Skills

Data Center It Service Management Itil Servers Security Disaster Recovery Vmware Management Infrastructure System Administration Leadership Outsourcing Cloud Computing Operating Systems Program Management Unix Team Building Strategy Integration Vendor Management Project Management Linux Virtualization Windows Aix It Strategy Delegation It Management Enterprise Architecture Windows Server Enterprise Software Pmo Software Development Life Cycle Sdlc Budgeting Project Planning Organizational Development Software Project Management Software Development

Sergio Estrada Education Details

Frequently Asked Questions about Sergio Estrada

What company does Sergio Estrada work for?

Sergio Estrada works for Tista Science And Technology Corporation

What is Sergio Estrada's role at the current company?

Sergio Estrada's current role is Deputy Program Director at TISTA Science and Technology Corporation.

What is Sergio Estrada's email address?

Sergio Estrada's email address is se****@****zil.com

What is Sergio Estrada's direct phone number?

Sergio Estrada's direct phone number is (315) 455*****

What schools did Sergio Estrada attend?

Sergio Estrada attended University Of Oklahoma - Price College Of Business, University Of Oklahoma, John H. Reagan, Ibm Leadership Excellence Program.

What skills is Sergio Estrada known for?

Sergio Estrada has skills like Data Center, It Service Management, Itil, Servers, Security, Disaster Recovery, Vmware, Management, Infrastructure, System Administration, Leadership, Outsourcing.

Who are Sergio Estrada's colleagues?

Sergio Estrada's colleagues are William F Jenkins, Jr, Ron Stefani, Bill Mcsteen, Navatha Kattekola, Naglaa Awad, Maria C., Daniel W Braman Sr.

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