Skilled Customization and Configuration engineer in Microsoft Dynamics 365.

Accountable for oversight, operation, and staffing of ROC airport security screening checkpoints. Carried out assigned additional duties in site IM/IT department to facilitate company operations. Responsible for daily operational reporting to the TSA. Other responsibilities included site Contract Quality Control, oversight and management of Supervisory staff, oversight and management of computer and networking equipment (small intra-net).Successfully managed operations of baggage and checkpoint screening operations.Established as a knowledgeable source of Standard Operational Procedure and general operations.Served as the Site Manager with total responsibility and authority on an as needed basis.Accepted the temporary assignment to fulfill the operational management duties for the Key West Screening operation. Accountable for all aspects of the screening operations to include scheduled deliverables, as needed and monthly performance reporting to the TSA, floor operations, scheduling, aspects of the Behavioral Detection Officer (BDO) program, safety, personnel matters, discipline, on-boarding and HR/Cooperate interfacing.Successfully managed the daily operations of the baggage and checkpoint screening operations.Established as a knowledgeable source of Standard Operational Procedure and general operations.Serves as the Site Manager with total responsibility and authority on an as needed basis.

Tasks and responsibilities included requirement analysis, system design and API development out-sourced to Xerox Corporation.Designed and coded bridging software that provided a critical link between the SMS system, Clarify Oracle database, and the ServicePower 3rd party resource scheduling software by utilizing C++ coding skills.Provided in-house and off-site demonstrations of the integration of the ServicePower software with the SMS system resulting in acceptance of this part of the solution by multiple operations divisions.Analyzed the requirements, designed and developed documentation utilizing Rational Rose software enabling customers to clearly understand complex programming, view business cases and system interaction diagrams.Tasks included conducting analysis and leading the implementation efforts to integrate field service auto-scheduling software with the Customer Relations Management (CRM) system.Provided recommendations to scale the existing US CRM system to include the Canadian field service operations.Provided recommendations for the integration of a field service auto-scheduling software package by conducting analysis and publishing the effort and sizing metrics in a Proof Of Concept document used by varying levels of organizational management for project planning, budget projections, staffing needs, and vendor selection.Contributed to a multi-organizational effort to provide wireless access of data to the field service engineers via Java application enabled cell phones to decrease problem response time, reduce the number of devices carried by the field service engineers, and allow real time job status and data update.

Tasks included application and feature analysis, design, implementation, product support, and engineering documentation.Eliminated mandatory system downtime by over 30% saving up to $10K annually in support engineer troubleshooting time by coding and implementing configurable debug objects within a multi-threaded, multi-protocol, client-server and web based application written in C++ on the IBM AIX platform.Reduced engineering support calls by 10% from domestic and international installation and support personnel by conducting system and application training to enable troubleshooting and resolution.