Responsibilities:Relationship Management: Develop and maintain strong, long-lasting relationships with clients. Serve as the main point of contact and build trust through regular communication and proactive engagement.Client Success: Understand clients' objectives and develop strategies to help them achieve their goals. Provide guidance, best practices, and recommendations to optimize their experience and maximize the value they receive from our… Show more Responsibilities:Relationship Management: Develop and maintain strong, long-lasting relationships with clients. Serve as the main point of contact and build trust through regular communication and proactive engagement.Client Success: Understand clients' objectives and develop strategies to help them achieve their goals. Provide guidance, best practices, and recommendations to optimize their experience and maximize the value they receive from our products/services.Onboarding and Adoption: Lead the onboarding process for new clients, ensuring a smooth transition and successful implementation of our solutions. Provide training and support to promote client adoption and usage.Account Growth: Identify opportunities to expand client accounts and drive revenue growth. Collaborate with the sales team to identify upsell and cross-sell opportunities based on clients' needs and business objectives.Issue Resolution: Act as an escalation point for client issues and concerns. Coordinate with internal teams to address challenges promptly and ensure timely resolution. Advocate for clients and be their voice within the organization.Performance Analysis: Analyze client usage data, track key performance metrics, and provide regular reports to clients on their progress and success. Use insights to identify areas for improvement and deliver actionable recommendations.Customer Feedback: Gather feedback from clients to gain insights into their satisfaction, identify opportunities for improvement, and contribute to product/service enhancements. Advocate for client needs and collaborate with internal teams to drive continuous improvement. Show less

* Manage operational performance to meet specific KPI targets and various SLA's through different implementation meeting client needs and goals* Call Center organizational development* Ensure proper planning, staffing, and management of both training and operation platforms* Performance standard corrective actions

Staffing, forecasting, client relations management, payroll & front line operations management