Susan E. Email & Phone Number

Asheville, Nc, Us

Asheville, Nc

• Conduct high risk and enhanced due diligence reviews in a timely manner according to bank policies.• Prioritize tasks and document results utilizing strong organizational skills.• Monitor CDD and complete CTRs as applicable for First Bank (FBNC) in Asheville, NC.

Asheville, North Carolina, United States

• Conducted investigative research on financial crime transactions, policy violations, and suspicious situations related to BSA, AML, terrorist financing, and fraud• Analyzed patterns, trends, and anomalies in transactional and customer data to detect and prevent suspicious activity• Collaborated with cross-functional teams to develop strategies for mitigating and reporting financial crimes

Built a portfolio of clients by community outreach, generating revenue for the branch by uncovering needs and recommending solutions to help clients reach their financial goals.Responsible for daily reporting to minimize loss to the bank.Place appropriate hold on accounts deemed to have fraudulent activity. Track and document action taken in a timely and correct manner to provide a record of activity and meet audit and compliance requirements.Review developing cases, identify and analyze points of compromise, and communicate potential risk to Fraud leadership

Asheville, North Carolina, United States

Acted as interim Branch Manager working closely with new employees to assist in their training while maintaining operational standards within the branch.Engage customers in a welcoming and professional manner; provide efficient customer service and sales abilities to guide customers to quick resolution and improve financial well-beingBuild client share of wallet and educate customers on additional services and packages that can enhance overall portfolio growthIdentify fraudulent activity and work with customers to prevent losses; educate clients on safekeeping strategies and PNC-provided security measures

Lancaster County, Pennsylvania, United States

Served as the first line of defense against fraud by analyzing customer transactions.Led the teller team in day to day operations as well as training.Responsible for cash levels and management,

Lancaster, Pennsylvania Area

My role is to engage clients in high level conversation to uncover financial needs. Responsibilities also include fraud detection as well as ensuring the branch is compliant in operations.

Lancaster, Pennsylvania Area

While attended classes at the art institute, I worked in the children's department of the Free Library. I assisted the Librarian and staff with programming. My big program was "Science with Susan."While there I also did some administrative work and assisted with organization of the room.

Associate'S Degree, Fashion Marketing

Diploma, Automotive Service Technology, 3.76